Home Health and Hospice Patient Navigator

Job Description

Job Description

Description:

The Home Health and Hospice Patient Navigator will promote our home health and hospice services and build strong relationships with referral sources. The Patient Navigator will have a passion for healthcare and a commitment to providing high-quality care to patients, families and their caregivers in their homes.

Primary Responsibilities and Duties:

? Develop and implement marketing strategies to promote home health services to physicians, hospitals, and community organizations.

? Identify and establish relationships with potential referral sources, including healthcare professionals, discharge planners, and social workers.

? Conduct regular visits to referral sources to present services, address questions, and provide educational materials.

? Attend community events, health fairs, and networking functions to raise awareness of the agency’s services and build community partnerships.

? Gather and analyze market data to identify trends, opportunities, and areas for improvement in service offerings.

? Collaborate with the clinical team to ensure alignment of marketing messages with patient care goals and agency values.

? Maintain accurate records of marketing activities, referrals, and leads in the customer relationship management (CRM) system.

? Provide feedback to management on marketing strategies, initiatives, and referral source needs.

? Assist in developing promotional materials, including brochures, newsletters, and social media content.

? Work closely with the Administrator to ensure smooth agency operations and excellent patient care.

? Perform all other duties assigned.

Job Qualifications:

? Bachelors’ degree in Marketing, Business Administration, or related field preferred.

? Minimum of 3 years of experience in healthcare marketing or sales, preferably in home health or hospice.

? Strong understanding of the home health and hospice care industry and regulatory environment.

? Excellent communication, presentation, and interpersonal skills.

? Demonstrated ability to prioritize tasks, manage multiple responsibilities, and adapt to changing priorities in a fast-paced environment.

? Ability to work independently and collaboratively as part of a team.

Physical Requirements:

? Capability to perform physical tasks such as bending, standing, walking, and climbing stairs for extended periods.

? Manual dexterity and hand-eye coordination for handling paperwork, typing, and using office equipment.

? Visual and auditory acuity to review documents, communicate effectively, and respond to patient inquiries.

? Ability to bend, stoop, kneel, and reach to access files, storage cabinets, and other work-related materials.

? Stamina to work long hours and engage with a diverse group of people within the community to foster relationships.

? Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.