Customer Success Manager - Remote

Customer Success Manager

We are a rapidly growing, innovative company dedicated to empowering manufacturers around the globe through advanced condition monitoring solutions. Our mission is to ensure manufacturing uptime by providing exceptional service and care for the assets that matter most to our customers. We are a passionate and talented team of engineers and business leaders, working together to shape the future of predictive maintenance. As we continue to expand, we are looking for individuals who are excited to be part of our journey.

We are seeking a Customer Success Manager to play a key role in building strong customer relationships and ensuring the success of our partnerships. In this role, you will act as a trusted advisor to your customers, helping them achieve their goals and demonstrating the value of our solutions. You will collaborate closely with internal teams to ensure positive outcomes and customer satisfaction.

To thrive in this position, you will need to be customer-focused, a team player, and have the ability to think critically. You should be comfortable managing changing business demands and prioritizing tasks effectively. If you're passionate about helping customers succeed and enjoy making a direct impact, this is the role for you!

What You'll Do:

Own Your Accounts: Build and nurture strong relationships with your portfolio of accounts to ensure customer satisfaction and success.
Deep Product Knowledge: Become an expert in our products and services, and effectively communicate their value to customers.
Monitor Customer Health: Track account health and key performance indicators (KPIs) to ensure adoption and alignment with customer goals. Proactively address any potential churn risks.
Develop Success Plans: Create and present strategic success plans that align with customer expectations and ensure their desired outcomes.
Organize and Manage: Stay highly organized and utilize CRM tools to manage your accounts and territory efficiently.
Lead Customer Meetings: Participate in customer meetings and quarterly business reviews to present progress and key success metrics.
Customer Advocate: Serve as the primary point of contact for customers, collaborating with internal teams to resolve any issues and improve their experience.
Onboard and Train Customers: Guide customers through the onboarding process, training, and initial setup to ensure they are set up for success.
Achieve Targets: Meet or exceed retention and sales targets on a quarterly basis.

Who You Are:

Experienced: 4+ years in account management or customer success, with 2+ years of experience selling additional products or services to existing customers.
CRM Savvy: Familiar with CRM platforms (Salesforce is a plus).
Clear Communicator: Able to communicate in a clear, concise, and friendly manner, both verbally and in writing.
Customer-Centric: You have strong active listening skills and a passion for understanding and addressing customer needs.
Strategic Thinker: Experience in consulting with customers to create success plans and achieve their goals.
Proven Results: A track record of exceeding retention and expansion quotas.
Adaptable: You thrive on challenges, are eager to learn, and continuously improve your skills.
Organized: Strong organizational skills with a focus on results and the ability to manage multiple priorities effectively.
Collaborative: A team player who builds trust and contributes to overall team success.
Self-Starter: Able to work autonomously with minimal supervision, while maintaining a high standard of work.
Professional: You have excellent communication skills, a professional demeanor, and a commitment to customer satisfaction.

What We Offer:

Competitive Compensation: A competitive salary and equity options.
Flexible Work Schedule: Enjoy a flexible work schedule to maintain a healthy work-life balance.
Comprehensive Benefits: Full benefits package, including health insurance and a 401K plan.
Impactful Work: An opportunity to make a real difference every day as part of a growing team.
Unlimited PTO: Take the time you need to recharge.
Remote Work: A remote-first environment with a distributed team across the United States. We encourage collaboration during core working hours.

#LI-Remote
Employment Type: Full-Time
Salary: $ 50,000.00 138,000.00 Per Year