Paratransit Operator

LocationCLEVELAND, US Organization NameGreater Cleveland Regional Transit Authority

About Greater Cleveland Regional Transit Authority

The Greater Cleveland Regional Transit Authority (GCRTA) was formed in 1974 with the mission of providing public transit services to the 59 communities and 1.2 million residents of Cuyahoga County. As the largest public transit agency in the State of Ohio, GCRTAs service options include bus, BRT, trolley, paratransit, and three rail lines. GCRTA makes connections that empower individuals, neighborhoods, and communities to rise.

We offer a wide range of comprehensive benefits and programs to support the health and wellness of employees and family members, including health benefits (medical, dental and vision), a wellness incentive program, and participation in the Ohio Public Employee Retirement System (OPERS.)

The Greater Cleveland Regional Transit Authority (GCRTA) located in Cleveland, Ohio, is searching for Paratransit drivers to provide safe, efficient, and quality transportation service to customers.

Detailed Description

Duties: Safely transports senior citizens and ADA customers to and from designated destinations in a timely and professional manner. Conducts basic operating inspections of the assigned coach, reviews routes, schedules, trip assignments, and other operational criteria to ensure efficient service delivery and the highest level of customer care. Receives radio communications regarding additional customer pick-ups, refuels assigned vehicles, and maintains all required operational records and documentation. Promotes and maintains a safe and secure environment by adhering to all safety and security policies and procedures, performs other related duties as assigned, and works overtime as required to support operational needs.

Job Requirements

Minimum Qualifications: Applicants must have a high school diploma or G.E.D. equivalent. Applicants must be at least 19 years of age, possess a minimum of three (3) years of driving experience, and have at least two (2) years of customer service experience. Applicants must demonstrate strong interpersonal skills and the ability to provide exceptional customer service. Applicants must also understand and adhere to all safety rules and regulations. In addition, applicants must have a GOOD DRIVING RECORD with no more than TWO (2) POINTS within the past three years.

Applicants who successfully pass the selection process and do not possess a permanent or temporary CDL may still be offered a position contingent upon obtaining a temporary CDL permit during training.

Successful candidates will be required to pass a background check, drug screen, and post-offer physical examination that meets the requirements of the U.S. Department of Transportation.

Training Wage: $17.00 without CDL. $18.50 with a CDL with passenger endorsement and airbrake endorsement (Class A OR B)

Wage Rate after Training: $24.11 hourly, plus wage rate increases up to $33.38+ after five years of full-time equivalent services.

Additional Details

Additional Details:

Working Conditions: The working conditions described below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

Environmental Conditions: This person will work predominantly in a coach providing revenue service by transporting customers in various weather conditions. This person will initiate customer interactions and respond to customer inquiries, maintain order on the bus, and observe route time schedules, safety rules/regulations, and State and municipal traffic laws.

Physical Demands: Must be able to pass DOT physical requirements for CDL driver and pass D&A testing requirements. This person will need to be able to communicate clearly, be observant of obstacles and people, have ability to meet customer demands, meet route time schedules, safety rules/regulations, and State and municipal traffic laws. This person will have occasional standing and walking, frequent to continuous driving, sitting, climbing steps, and reaching occasional lifting and carrying no more than 10lbs., rare lifting/pulling up to 50 lbs. of force to lift up a wheelchair ramp if it malfunctions, only on certain buses. This person may assist special needs customers, which may include pushing, pulling and lifting.

Mental Demands: Must be able to provide information on points of interest, have working knowledge off are collection, routes, stops and hours of operation, and have the ability to use a PA system.

Examination Information: Candidates selected to participate in the hiring process will receive instructions via e-mail to complete an online assessment. To move forward in the pre-employment process, candidates must pass both the online assessment and an interview.

The examination process will consist of three parts for internal candidates : an online assessment with a category of Good Match or Stronger, an interview with a minimum composite score of 60%, and a record evaluation. For internal candidates who pass the online assessment and interview, the record evaluation will account for 15% of the total examination score. This evaluation will be based on information provided by the candidate's supervisor.

The examination process will consist of two parts for external candidates : must pass the online assessment with a category of Good Match or Stronger, and an interview with a minimum composite score of 60%.

In accordance with the Merit Systems Rules, internal candidates who become eligible will be given preference over external candidates. Record evaluation criteria may include, but not limited to, an employees attendance and discipline record for one rolling year at the time of review. Records evaluation information includes the following:

• 5 or more absence occurrences
• 2 or more AWOL or absence control suspensions
• 3 or more active written reminders (regardless of the level)
• 5 or more misses (regardless of whether they are active or not active)
• 4 or more active tardies
• Drug or alcohol suspension
• Driver License Policy suspension (CDL or Regular)
• Active Decision-Making Leave (DML)

• ELIGIBILITY CERTIFICATION FOR INTERNAL SELECTION PROCESS FORM will be requested once the internal applicant has completed the application and all required testing has been completed and passed. Any internal candidate to who is at or above the thresholds listed above will not receive the points for their Eligibility Certification."

The performance of these duties may be required at any time of the day or night, any day and night of the week. The position is a bargaining unit position

All communications regarding your application will be sent through the I-Recruitment site, you will receive an email from "Oracle Administrator (OR15)" [email protected] to let you know there has been a change to the status of your application or that you have received a communication regarding your application.

To check the status of your application: Log into the GCRTA I-Recruitment site, and look under the Status column. To check your communications: Log into the GCRTA I-Recruitment site, click on the icon below "Application Details of the job posting, click on the Communications "tab to view communications.

AN EQUAL OPPORTUNITY/ADA EMPLOYER/DRUG-FREE WORKPLACE