Shared Services Operations Specialist
Job Responsibilities:
- Follows standard procedural guidelines for performing tasks.
- Responsible for performing logging checks, processing checks, processing documents, working CLEAR queues, and placing outbound calls to insurance carriers as well as receiving inbound calls from insurance carriers.
- Provides assistance and back up as needed to meet client requirements and SLA’s.
- Handles other duties/projects based on business needs.
- Works under immediate supervision.
- Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine.
- Initially works in a multiple client /functional environment.
- Research items received via faxes, reports, tasks, correspondence, and refund/return checks.
- Make appropriate telephone calls to resolve issue.
- Follows client’s standard policies and procedures.
- At the direction of management such assignments may be made with short notice and last for an indefinite period of time.
- Works efficiently in client and company proprietary applications.
- Demonstrates solid technical knowledge and quality performance.
- Meets behavioral expectations: attendance, teamwork, and organizational contributions.
Skills:
- Knowledge of standard operating procedures (SOPs)
- Data entry and document processing
- Check logging and processing
- Queue management (CLEAR queues)
- Inbound and outbound call handling (insurance carriers)
- Client relationship management
- SLA adherence and time management
- Research and problem-solving skills
Education/Experience:
- Telephone etiquette and communication skills.
- Ability to follow policies and procedures.
- Flexibility and adaptability to short-notice assignments.
- Proficiency in proprietary/client applications.
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