Sr. Customer Sales Manager

All Posting Locations: Cincinnati, OH, US

Job Functions: Sales

Date Published: November 25, 2025

Ref#: R-98407

ABOUT THE ROLE

Job Description

Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious!

The Senior Customer Sales Manager (Sr. CSM) drives Kraft Heinz selling efforts, Strategic development, and supply chain initiatives on a $190 million business with Kroger. The position will manage a business structure organized around Kroger to enhance category focus, leveraging Kraft Heinz scale and brands through a single point of accountability, with ownership of the Beverage businesses across brands like Capri Sun, KoolAid, Mio, etc. Importantly, the Sr. Customer Sales Manager will drive the following broad business strategies to develop profitable Kraft Heinz volume and share at the customer.

Essential Functions & Responsibilities

• Develops others within customer business team and Kraft Heinz Sales by mentoring/coaching to share job experiences, building business opportunities, etc.

• Creates a culture that recognizes rewards and encourages personal growth through empowerment and innovation

• Facilitates cross‐functional experiences that builds knowledge base of employees for future growth

• Demonstrate available resources/scale to elevate executional excellence across; Leads cross‐functional business planning in category mgmt, supply chain efficiency, technology, local marketing

• Develops, tracks, analyzes, and evaluates business plans based on Business Unit, customer strategies/initiatives and external factors

• Builds Kraft Heinz business with customer measured by profitability achievement, share gains, revenue targets, special programs, new and core item introductions/distribution

• Understands and applies insight information applications, both internal and external (competition), to build total customer profits

• Tailors programs consistent with customer’s strategy that deliver superior results and aligns with the business sectors’ expectations

• Serves as primary collaborator with Kraft Heinz HQ Sales organization

• Provides a single point of accountability to the customer for all Kraft activities

• Services the customer by establishing positive business relationships with decision makers, providing category management expertise programs at the retail level.

• Provides updates to management on competitive activity (both at Customer and in the market), Customer specific strategy changes, key marketplace updates and other business related activities

• Drives efficient and effective trade programs to deliver best return on investment and within budget Administers volume and trade promotion spending levels within budget while managing trade dollars as percent of revenue for maximum results

• Drive excellent customer service Interfaces with key customers contacts to assess current service levels, understand areas for improvement and ensure improvement plans are implemented

• Leads and/or assists with major business reviews and customer visits, including annual reviews and “top‐to‐top” meetings, depending on Customer

• Manages seamless delivery/service process for Customers
  
  

Expected Experience & Required Skills

• Strong sales background with excellent understanding of business processes (forecasting, promo planning, multiyear strategy development)

• Previous experience owning a P&L

• Significant experience in building customer relationships

• Strong financial acumen – understanding of profit and revenue drivers and analysis

• Proficiency in deploying trade

• Strong decision‐making ability grounded in critical thinking and planning

• Drive for Results

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

$118,400.00 – $148,000.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Cincinnati Sales

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.

SALES AT KRAFT HEINZ

THE
CONNECTORS

Our Sales team drives multibillion dollar distribution strategies. And we do this across channels and across the whole world!

We thrive wherever consumers can meet iconic and innovative brands — in retail, on-trade, and B2B. We’re the closest people to our customers, getting our products to the right people, in the right places.