Commissioning Service Manager
Service Operations Manager In this role you will be responsible for Field Service Management within Process Automation Energy Industries ensuring customer deliverable execution of Commissioning upgrades and small projects. The work model for the role is: Hybrid This role is contributing to Process Automation Energy Industries in the US. You will be mainly accountable for:
- Oversee and manage on-site DCS commissioning activities ensuring adherence to project specifications and quality standards. Provide day-to-day management, leadership, and support to the Field Service Commissioning team, ensuring efficient coordination and execution of tasks.
- Support project management, project teams, contractors, and clients in planning and executing commissioning phases of projects to meet deadlines and deliverables.
- Collaborate with the sales team (where applicable) to support efforts in securing purchase orders by providing technical input and field service insights. Work with the proposal team (where applicable) to define field service requirements and scope during the proposal development stage. Coordinate with engineering teams (where applicable) to support project development, ensuring field service and commissioning needs are incorporated into design. Assist customers and the Field Service Commissioning team as requested, providing technical guidance, troubleshooting, and support during and after commissioning.
- Prepare detailed documentation, manage commissioning schedules, ensure safety compliance, and drive continuous improvement through feedback and lessons learned.
- Meet with employees and customers in the field to ensure needs are met (25% overnight travel is expected)
- 10+ years of experience in a Field Service function, Field Service Management, or Project Management roles and experience with 800xA, Harmony/S+ (preferred), or heritage ABB control systems.
- Have sound knowledge of all ABB Field Service tools and methodologies & transactional fluency in SalesForce/Pulsar and SAP. Possess basic industry knowledge of Power Generation & Transmission (preferred), Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water, and renewable energy.
- A bachelor's degree in Process Automation, Computer Science, Engineering, or a related field is required. Alternatively, a four-year degree combined with equivalent military technical training and a minimum of eight years of relevant experience, or a unique combination of education, experience, and demonstrated achievements may also be considered.
- Excellent communication skills - written and verbal (English).
- Must have a current visa or be authorized to work in the United States
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
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