Move-in Coordinator/Sales Assistant

The Move-In Coordinator’s primary responsibility is to assist Sales & Marketing by performing administrative tasks associated with the sales, move-in, or transfer process to keep occupancy levels high.

REPORTS TO: EXECUTIVE DIRECTOR

POSITION RESPONSIBILITIES :

1. Prepare and complete all paperwork related to new move-ins and transfers according to State guidelines and Company policy, including preparation of Move-In Packets.
2. Expedite the move-in process by coordinating with the Community Resident Director to facilitate an assessment of all new and transferring residents.
3. Give Community tours as a backup to the Community Relations Director.
4. Coordinate the distribution of all Move-In paperwork to the appropriate departments.
5. Alert appropriate building staff of projected move-ins, move-outs and transfers. Coordinate and communicate unit readiness with appropriate departments to ensure timely moveins and transfers.
6. Greet prospects, residents, vendors, visitors, and fellow associates professionally and enthusiastically striving to take care of each other to maintain culture of integrity and transparency.
7. Maintain high levels of customer service and occupancy, establish and maintain good working relationships with residents and their families.
8. When needed, may answer inquiry calls and internet inquiries using appropriate forms to communicate all activity to the department.
9. Meet with families and new and current residents regarding apartment transfers.
10. Facilitate the New Resident orientation process with all department heads per Company policy.
11. Complete pre-move-in inspection and check keys to apartment 72 hours prior to move-in and report any unfavorable conditions to Environmental Services Director and Executive Director.
12. Hand deliver move-in gift the day of move-in.
13. Participate in Sales & Marketing Department or other meetings as requested.
14. Perform resident orientation and complete resident move-in checklist using specific time frames for orientation process.
15. In conjunction with Community Relations Director or Activity Director, assist in the planning and hosting of events for prospects or referral sources held both inside and away from the community.
16. Present the Community to prospects or current residents to assist with the sales process as needed.
17. As appropriate, ensure that all model and respite rooms are ready to show at all times.
18. Share positive and/or negative comments related to customer satisfaction with the Community Relations Director and/or Executive Director.
19. Attend and participate in all meetings and training as required by Company policy and the Community Relations Director.
20. Walk the Community tour route at the start of each day to ensure the Community is ready for daily tours.
21. Maintain professional standards of personal appearance and grooming to reflect sales ability, leadership, and integrity, which includes wearing the proper uniform and name tag when on duty.
22. Aid residents and their family members with the adjustment to the Community.
23. Report any and all deferred maintenance to the Community Relations Director as discovered and take appropriate action as necessary.

EMPLOYMENT REQUIREMENTS :

1. Must be able to speak and write the English language in an understandable manner and have the communication skills needed to interact with the residents.
2. Ensure understanding of and compliance with all regulations regarding residents’ rights.
3. Maintain confidentiality of all pertinent resident, associate, Community or Company information deemed as such.
4. Maintain a safe and secure environment for all staff residents and guests following established safety standards.
5. Must maintain a professional appearance and attitude at all times and continually strive to improve resident satisfaction.
6. Must have a valid driver’s license.
7. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, incumbent will possess the mental abilities and aptitudes to perform each duty proficiently.
8. Other duties as assigned.