Insurance Advisor Trainee - Affinity

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Customer Experience, Customer Service, Sales

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$37,400.00 - $61,600.00

Target Openings

What Is the Opportunity?

As an Insurance Advisor Trainee-Affinity, you will learn to serve as a personal insurance advisor, helping Affinity customers across the country with insurance coverages. You will learn to make recommendations on additional Travelers products that best suit the customer's needs, when appropriate. We value a consultative, relationship-focused approach and seek sales professionals who can foster long-term customer relationships. Travelers maintains strategic relationships with Affinity partners to offer tailored insurance solutions to specific groups or organizations. These partnerships are mutually beneficial, leveraging the strengths and reach of both Travelers and its partners to cater to the unique needs of the partner's members or customers. In this role, you'll learn to manage inbound business opportunities and maintain client communication via outbound calls and emails until the sale is finalized. You will gain an understanding of Travelers Personal Insurance products, specifically those designed for Travelers Affinity accounts, through our comprehensive training program. With competitive compensation, great benefits starting day one and our driven sales teams, we know that we can help you accomplish your quest for a fulfilling career. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. Incumbents must obtain a Property and Casualty or Personal Lines Insurance producer license within first 4 weeks of employment date (incumbents will receive fully paid training and license sponsorship). This job works under direct supervision and does not manage others.

What Will You Do?

• Successfully complete a comprehensive paid training program in a classroom setting with ongoing support and resources, gaining knowledge of Travelers personal lines insurance products.

• Learn to communicate the value of the Affinity relationship to the customer by highlighting key benefits, such as exclusive discounts and the convenience of Affinity payroll deduction.

• Provide one-on-one insurance coverage guidance, connect current customers to additional Travelers products and services, and handle inbound and outbound calls in a call center environment.

• Positively represent Travelers with integrity by answering inbound phone calls to determine the appropriate insurance products and coverages for our Affinity customers.

• Communicate effectively and professionally with Affinity customers verbally and via email.

• Acquire comprehensive product, underwriting, and sales expertise to counsel and sell Travelers insurance products, while consistently meeting quality, efficiency, underwriting and sales metrics.

• Receive and implement constructive feedback in the form of professional coaching.

• Handles objections professionally while clearly articulating relevant product, benefits, and value to the consumer.

• This role is not responsible for cold calls or lead generation.

• Successfully obtain and maintain Property and Casualty or Personal Lines license in resident state as well as all required non-resident licenses in each state that business is conducted within six months of date of hire.

• Maintain continuing education requirements for the Property and Casualty or Personal Lines license obtained.

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• A Bachelor's degree from an accredited four-year college or university is a plus.

• Prior call center and sales experience.

• Personal Insurance product knowledge.

• Strong verbal and written communication skills.

• Able to multi-task within a high-volume sales center environment and make appropriate business decisions quickly.

• Able to demonstrate a positive and professional demeanor.

• Adaptable to change.

• Strong math and problem-solving skills.

What is a Must Have?

• High school diploma or GED.

• Licensing Requirements:

• InsuraMatch is committed to a positive customer experience that exceeds expectations and to meeting all compliance requirements. As a result, InsuraMatch requires that all InsuraMatch Insurance Advisor Trainees obtain within six (6) months from date of hire and maintain an insurance license (either Property and Casualty or Personal Lines) in your resident state

• Each state will evaluate any/all criminal and financial background incidents to determine license eligibility.

• Applicants with a felony conviction or pending/unresolved court cases may not qualify for licenses in all required states. It is incumbents' responsibility to provide any/all required court documents needed to obtain your license(s). Travelers does not pay for and/or reimburse the cost or time needed to obtain any documents necessary to complete licensing applications.

• Failure to pass the licensing exam within two attempts as well as the inability to obtain any required licenses within six (6) months from date of hire may result in termination of employment.

What Is in It for You?

• Health Insurance : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ([email protected]) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .