Front Desk Office Administrator: Part-Time
- Greets all potential clients with a friendly and professional demeanor
- Engages in conversation with potential clients to share information about Jackson Hewitt's services, products, and promotions
- Responsible for managing the appointment scheduler/calendar for all tax preparation appointments, tax consultations, and drop off appointments
- Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Monitors office flow at the location and keeps clients engaged during periods of wait time
- Monitors client activity and takes initiative to answer phones or assist with check distribution by following established procedures when Tax Preparers are with other clients
- Assists in maintaining a clean and inviting workplace, this may include removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass, etc.
- Monitor client activity and take initiative to answer phones and resolve client issues.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Take ownership in assisting, researching, resolving, or escalating customer issues.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer's next best action to take towards service completion.
- Good interpersonal and communication skills
- Customer service or sales experience preferred
- High School Diploma/ GED, or equivalent related business experience
- Reliable transportation and a valid driver's license and insurance preferred
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