Director, Retail Experience - Coffee, Juice, and Beverage Concepts

We are seeking a dynamic and visionary leader to elevate our beverage retail portfolio across coffee, juice, and specialty drink concepts. This role owns the full guest journey from bean to blend to brand, shaping how our guests experience flavor, service, and innovation across all retail environments. The ideal candidate blends strategic leadership with hands-on operational excellence, driving quality, culture, and memorable guest moments at scale.

Key Responsibilities

1. Own the full guest journey across all beverage retail touchpoints, ensuring every interaction reflects our commitment to quality, hospitality, and innovation.
2. Develop and implement scalable SOPs across multi-unit beverage operations.
3. Monitor and optimize performance metrics such as labor efficiency, product margins, guest satisfaction, and operational consistency.
4. Recruit, train, and mentor baristas, juicers, shift leads, and store managers.
5. Build a culture rooted in craft, hospitality, accountability, and continuous learning.
6. Create leadership development pathways and succession plans.
7. Collaborate with culinary teams and vendor partners to curate seasonal menus and signature beverage offerings.
8. Select beans, juices, equipment, and packaging that reflect brand standards and guest preferences.
9. Pilot new retail concepts such as mobile carts, pop-ups, and express-format counters.
10. Ensure brand consistency across signage, uniforms, merchandising, and guest interactions.
11. Partner with marketing to launch campaigns, activations, and loyalty programs.
12. Champion sustainability and community engagement initiatives through every cup served.
13. Integrate digital tools for mobile ordering, loyalty, and guest feedback.
14. Use data to inform product mix, staffing models, pricing, and promotional strategies.
15. Explore emerging technologies to enhance convenience, speed, and personalized guest experiences.

Job Requirements

1. Experience leading retail operations within coffee, juice, or beverage-centric environments.
2. Strong passion for hospitality, team development, and operational excellence.
3. Strategic thinker with a hands-on leadership style and bias toward action.
4. Comfortable collaborating across culinary, operations, marketing, and vendor teams.
5. Deep commitment to quality, consistency, and creating memorable guest experiences.
6. Strong analytical skills and familiarity with retail technology tools, POS systems, digital ordering platforms, and performance data.
7. Ability to manage multi-unit operations, teams, and projects simultaneously.

Infuse Hospitality, part of the Phoenix3 Collective portfolio, provides culinary and hospitality solutions for corporate workplaces, specialty venues, and the activation of mixed-use spaces. With a passion for authentic experiences and a commitment to thoughtful innovation, Infuse is redefining how hospitality enhances the places where we work, gather, and connect. Infuse currently operates dining locations nationwide. More information about Infuse Hospitality can be found at Infuse Hospitality |Redefining how hospitality enhances the places where we work.

Don’t meet ALL the requirements but think you have the ability and determination to have an impact in this role? Let us know! Data shows that diverse candidates may be less likely to apply when they do not think they meet all the job requirements, but very few successful candidates possess all the requested skills and experiences. We are a culture of learners, and we want culture accelerators who are willing to learn and grow. If you think that is you and this role fits with your career aspirations, give it a shot!