Senior service kitchen equipment technician

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit:

Why you’ll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program
  
  

TriMark is growing our Service Team!

Position Summary

• The Senior Service Technician reports to the Service Manager
• Located in Cleveland, OH
• Full-Time
  
  

The Senior Service Technician is responsible for providing advanced-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong technical expertise, leadership capabilities, and the ability to mentor Junior Service Technicians. This opportunity offers an incentive plan, compensation paid from door to door and a tuition reimbursement program that can be used for certifications that may be needed to grow into a leadership role.

Essential Functions & Responsibilities

• Advanced Service and Repair:
  • Perform complex equipment and accessory installations.
  • Complete on-site repair and maintenance of all kitchen equipment without limitations on a full on-call rotation.
  • Independently handle advanced service, repair, and installation of customers' equipment.
  • Conduct on-site troubleshooting, testing, and repairs, including complex kitchen equipment.
  • Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service.
• Mentorship:
  • Provide guidance and mentorship to junior technicians, assisting with training and skill development.
  • Collaborate with team members to enhance overall technical proficiency.
• Safety and Compliance:
  • Lead safety initiatives and ensure compliance with safety protocols.
  • Survey safety devices and equipment regularly.
  • Ensure that post-installation and repairs are both tested and adjusted to manufacturer’s recommended settings to ensure optimum performance.
• Inventory Management:
  • Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
  • Conduct installation, servicing, and repair of foodservice equipment.
• Communication and Reporting:
  • Consult with manufacturers, sales reps, and customers.
  • Provide detailed and timely service reports via assigned tablet.
  • Collaborate with management on procedures and work order status.
• Customer Interaction:
  • Deliver professional service and customer support during reactive service calls, PM's, and installs.
  • Build and maintain positive customer relationships.
• Leadership and Training:
  • Assist in training programs for junior technicians.
  • Collaborate with management on continuous improvement initiatives.
• Problem Solving:
  • Take the lead in troubleshooting complex issues and providing effective solutions.
  • Reach out to higher-level technicians for support when needed.
• Documentation:
  • Read and interpret equipment manuals for required maintenance and service.
  • Maintain accurate records of parts, materials, and components.
    
    

Competencies

• Advanced communication skills with customers and all levels of management.
• Strong leadership capabilities and the ability to mentor and guide junior technicians.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and multitask effectively.
• Excellent phone etiquette, verbal, written, and interpersonal skills.
  
  

Qualifications & Experience

• 2 – 3 years of hands-on experience in commercial installation and service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
• Successful completion of an accredited Technical/Trade school preferred, with a minimum of two years of hands-on experience in commercial refrigeration and or cooking equipment.
• Must have an EPA certification
• Advanced computer skills.
• Valid Driver's License.
• 25% travel time may be required.
• Ability to successfully pass a background check post offer acceptance.
  
  

Physical Requirements

• Ability to lift 75 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.
  
  

#MKIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark’s commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact [email protected]