Control Manager Vice President - Fraud and Credit Strategy

Job Description

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function, and region to mitigate operational risk. The team focuses on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issue Management, and Control Governance & Reporting.

As a Control Manager, Vice President supporting the Consumer & Community Banking (CCB) Fraud and Credit Strategy organization, you will provide leadership and subject matter expertise in developing and sustaining controls supporting strategic initiatives to combat fraud and scams, protect customers from emerging threats, and support risk-taking activities across lending businesses. You will partner with senior leaders and cross-functional teams to ensure a robust and proactive control environment.

Job Responsibilities

• Create and foster a proactive risk and control culture  that leverages proven evaluation strategies and sound change management protocols.
• Lead end-to-end analysis  of the business’s operational risk and control environment to identify significant gaps and weaknesses, determine root causes, and drive timely and sustainable solutions.
• Review and analyze program-related data  (e.g., KRI/KPI) to proactively identify existing and emerging operational risks and issues, supporting business-related programs and strategies.
• Provide leadership support  for the execution of the Control and Operational Risk Evaluation (CORE), including identification and resolution of control gaps and weaknesses to reduce financial loss, regulatory exposure, and reputational risk.
• Engage with control colleagues  across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions to drive consistent and rigorous operational risk practices and control programs.
• Report and present risk assessments and due diligence findings  to senior management, influencing business practices, key decisions, policies, strategies, internal controls, and standards.
• Establish control governance and reporting  to identify meaningful metrics, escalate control gaps and weaknesses based on key reporting indicators, and manage control committees and forums.
• Support and oversee the full lifecycle of issues and action plans , ensuring details are captured, progress is tracked, and closure is substantiated with appropriate evidence.
• Lead by example , demonstrating exemplary personal and professional attributes and inspiring confidence in staff and key partners.
• Add unique aspects to this job as needed  (e.g., specialized technology, business knowledge, governance, travel requirements, and regional responsibilities).

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree or equivalent experience required.
• 7+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance 
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate the operational risk and control environment in conjunction with business partners.
• Business Knowledge: Ability to understand the business and regulation surrounding it.
• Communication/Presentation: Excellent written and verbal communication skills; ability to influence business leaders in a meaningful and actionable manner.
• Networking: Exceptional interpersonal, collaboration, and relationship-building skills.
• Autonomy & Change Management: Flexible, adaptable to shifting priorities; manages competing priorities to achieve effective results in a fast-paced, results-driven environment.
• Decision Making/Judgement: Ability to make subjective and informed decisions based upon output, influence stakeholders, and justify decision making.
• Process Analysis/Design Acumen: Ability to understand a process and associated risk to inform control design.
• Problem Solving/Analytical Skills: Solid critical thinking, attention to detail, and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions.
• Implementation Skills: Writing action plans, procedures, and supporting change management.

Preferred Qualifications, Capabilities, and Skills

• Experience leading broad cross-functional teams to analyze, design, and deliver best practices.
• Data analytics experience using Excel or Access.
• Experience developing compelling and meaningful executive presentations to drive opportunities and recommendations for improvement

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.