Program Manager, High Density Cooling Enablement

Job Summary

JOB DESCRIPTION

The Program Manager, High Density Cooling Enablement is responsible for designing, building and managing delivery of learning and development solutions that build the organization’s technical and sales capabilities around High-Density Cooling & Chilled Water. This role will design the end-to-end curriculum for Service Engineers, Applications Engineers, Product and Offering Teams, Solution Designers and Sales Representatives. They will engage with internal and external High-Density Cooling & Chilled Water subject matter experts to define learning requirements. Managing a consistent strategy that balances budget, learners time and measuring value to the business is essential for success.

The Training Program Manager will create the L&D High Density Cooling Center of Excellence. This is a critical job role contributing to building the High Density Cooling & Chilled Water technical expertise in Vertiv Globally, and supporting business growth initiatives. Building a cohesive High Density Cooling development program will require aligning to Vertiv business goals, analyzing data as needed; partnering with Sales and Service Managers, Product Offering and Marketing teams to leverage previously developed core, consistent, and common content; designing relevant and impactful content that maps to certification paths and designing a comprehensive strategy to drive adoption and measure business results.

Responsibilities

• Design, develop and deliver high-profile, high-impact High Density Cooling & Chilled Water training programs delivered in multiple modes – instructor-led and virtual workshops, train-the-trainer, on-the-job, self-paced online courses and videos, and technical solution lab exercises.
• Understand and define target learner personas to include Vertiv and Partner Service Engineers, Sales reps, Applications Engineers, Solution Designers. Design instruction that resonates with the audience.
• Contribute to the development of global course and collateral templates and standards, design courses for global scale and multiple language translations. Own the trainer and partner certification programs.
• Define and manage program objectives at the regional level and consider how they might be tailored for global needs
• Collaborate with subject matter experts to get applicable input on how to position Vertiv against competitors
• Design and implement training lab environments for remote access and hands on learning that is accessible, flexible and applicable
• Standardize on learning/mentoring plans for recruiting and onboarding Vertiv associates and partners
• Design and deliver Train-the-Trainer certification programs to enable global scale.
• Develop internal relationships with Offering and Marketing teams to work with beta version of products and software
• Work with High Density Cooling & Chilled Water training peers in other regions to leverage content and develop for scale
• Measure program impact against pre-defined success metrics

Requirements

• Bachelor’s Degree in Engineering, or related field; Instructional design and instructor certifications required
• 7+ years progressive professional experience developing and delivering high impact training programs focusing on cooling and/or data center technologies
• 7+ years' proven project management skills including planning work, prioritizing and managing details, keeping multiple tasks/projects on track, using time well, and delivering results with tight deadlines
• 7+ years experience designing/delivering instruction for field service and sales teams
• Exceptional research and analytical skills
• Experienced facilitator and coach with expert skills in virtual and online delivery methods, including media and video
• Experience scoping and building out virtual and physical training labs and environments to support hands-on learning
• Experience defining business level KPIs as part of the curriculum design process
• Excellent verbal, written, interpersonal communication abilities including collaborating with subject matter experts, global stakeholders, and managers to transfer knowledge
• Excellent oral and written communication skills, paired with sound business judgment
• Familiarity with ADDIE development process
• Past successful partnership with tech teams
• Demonstrated ability to thrive in a fast-paced, ambiguous, deadline-oriented, global work environment
• Strong technical knowledge of data center cooling products and applications
• Experience with liquid cooling technologies, Immersion and direct to chip
• Passion and interest in developing people

Physical Requirements

• Ability to work in both office and industrial manufacturing environments.
• Ability to work in fluctuating temperatures (approximately 60°F–95°F), stand or walk for extended periods, and wear required PPE.

Travel Time Required

<25% global travel

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

About Vertiv

Vertiv is a $8.0 billion global critical infrastructure and data center technology company. We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.