Residential Alarm Tech

Description

Residential Alarm Technician needs to support service/install tickets in Cincinnati (x1)

Technician will perform the Services outlined in the work order using web-based ticket tool, “Aces”.

Job Order will include, time and location of the appointment, the customer or contact’s name, specific work to be performed, and the anticipated length of the appointment.

Jobs can include intrusion alarm installaiton, installation of panel, monitoring sensors, Wireless Cameras, Smart home devices etc.

Experience installing and programming Honeywell, Quolsosys, or concord 4 panels is required

Complete Job Order following the completion checklist below:

• Job preparation (before the committed job start date): Review the Job Order for customer scope requirement and any materials needed.

• On the day of the job commitment: Call the customer for an estimated time of arrival (ETA) when enroute (30 minutes prior to arrival) and arrive within the predetermined window.

• Enter departure time (En Route time)

• When arriving at a customer site, follow the tasks outlined below:

 Park in driveway or curbside. Greet customer and display Authorized Contractor badge for identification

 Enter “On Site” time in ACES after greeting customer and before starting work

 Place system “On Test” to avoid any unnecessary dispatches (do this for all systems you will be servicing/installing when on site).

• Using the three (3) different scopes outlined below, select the appropriate scope based on the “Site/Job Type” identified in the Job Order:

Scope 1: All residential service and commercial burglar alarms (excluding fire service):

o Complete the procedures for the Job Order(s)

 If completing a Job Order at a National Account site, log into any referenced Interactive Voice Response (IVR), following the steps indicated in the Job Order. If experiencing issues, contact Sub Dispatch team.

 If the scope of work matches the Job Order, complete the activity and be sure to test-in the device serviced. The zone or device being serviced must be tested successfully and signals verified to prove functionality.

 If the scope of work differs from the Job Order, additional time or scope approvals can be authorized by calling Sub Dispatch team at (866) 232-9906, Option #1

 Fill out Job Order and have the customer sign for acknowledgement of completion via ACES

Scope 2: New residential installations/panel swaps and commercial panel swaps:

o Complete the procedures for the Job Order(s)

 Verify in Aces that customer has signed their install agreement prior to start work.

 If customer refuses to sign agreement, please contact Sub Dispatch team at (866) 232-9906, Option #1 or the number listed beside the link to sign agreement.

 All zones & panics (including duress) must be tested into central station and verified by calling Data Entry at (866) 232-9906, Option #3

 Data Entry will give a one-time confirmation number that indicates all zones and panics have been tested and verified successfully

 Install two (2) Yard Signs and window stickers as desired on new installations

 Educate customer on app and devices installed

 Fill out Job Order using the ‘Complete Job’ button

Inventory - collected each week form Protection branch location

Contractor is responsible for obtaining a proof of acceptance of inventory, maintaining accurate inventory levels. Inventory will be checked regularly and contractor must close jobs with the correct inventory recorded for each job in ACES

Mileage is not payable from home to first job, or from last job to home. This is the contractors commute to work.

Mileage is payable from job to job. Mileage must be recorded accurately and submitted to TEKsystems Global Services eevery week for payment.

Cincinnati Office

9852 Windisch Dr

West Chester, OH 45068

Skills

Install, Cctv, Access control, Security, Installation, Alarm installation, Cabling, Alarms, Service, Cat5, Troubleshooting, Alarm systems, Ip camera, Low voltage, Wiring, Access, Security system, Cable tech, Cat6, Cable, Programming, Cable installation, Security installation, Punchdown, Electrical, Security alarm systems, Physical security

Top Skills Details

Install,Cctv,Access control,Security,Installation,Alarm installation,Cabling,Alarms,Service,Cat5,Troubleshooting,Alarm systems,Ip camera,Low voltage,Wiring,Access,Security system

Additional Skills & Qualifications

Experience in alarm installation in residential settings is needed for this role.

Experience with alarm panels, security systems such as 2Gig and Alarm.com are necessary

Experience with wiring in a residential setting

Experience installation devices such as door bell, automatic locks, cameras, monitoring sensors, door contacts etc

Job Type & Location

This is a Contract position based out of West Chester, OH.

The pay range for this position is $22.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in West Chester,OH.

This position is anticipated to close on Mar 2, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.