Auto Repair Shop General Manager

Expedition Leader & Base Camp Commander (General Manager)

Location: Everest Auto Repair, 690 Capitol Trail, Newark DE 19711

Are you a visionary expedition leader with a relentless drive for automotive excellence and operational command? Do you thrive on charting the route to peak sales, ensuring every client has a safe and successful journey, and mentoring a skilled rope team of technicians and service advisors? If you’re ready to conquer new heights, we need you to guide our successful and growing auto repair shop as our next General Manager!

About Everest Auto Repair:

Everest Auto Repair is more than just a shop—it's Base Camp . For over 15 years, we have served the Newark community as the trusted launchpad for reliable vehicle performance. We pride ourselves on providing honest diagnostics, quality repairs, and preparing every customer’s vehicle for its next climb. Our modern facility is equipped with the latest diagnostic tools, serving as our high-tech command center, staffed by a dedicated team committed to continuous ascent .

The Summit Role:

The General Manager serves as the Base Camp Commander , responsible for the overall financial peak, logistical efficiency, and the disciplined culture of our operation. This is a hands-on leadership role where the GM will actively manage the service drive alongside their executive duties. You will lead every aspect of the climb, from managing the route-to-profitability (P&L) and optimizing our ascent plans, to fostering strong client relationships and developing our Sherpa Crew.

Key Responsibilities: Charting the Ascent:

Financial & Peak Performance Management:

• Charting the Route: Manage and control the entire P&L, including budgeting, forecasting, and resource allocation to ensure a clear path to the summit.
• Measuring Altitude Gain (KPIs): Analyze key performance indicators (KPIs) like Average Repair Order (ARO), labor efficiency, and profit margins to adjust the route and identify areas for a quicker ascent.
• Driving the Climb: Develop and implement strategies to drive sales growth in both labor and parts, pushing the team to reach new financial peaks.

Base Camp Compensation & Payroll:

• Manage the Ascent Pay: Oversee and execute the bi-weekly or semi-monthly payroll process for all personnel (both hourly and salary) using the payroll system.
• Time Clock Verification: Ensure accurate recording and reconciliation of technician time logs and labor hours against repair orders for payroll and productivity analysis.
• Compliance & Records: Ensure all payroll deductions, benefits contributions, and tax reporting are accurate and compliant with federal and state regulations.
• Commission Tracking: Accurately track and calculate commissions, spiffs, and performance bonuses for the Service Advisor and Technical teams.

Operational Logistics & Gear Check (Including Service Advisor Duties):

• Front-Line Command: Act as the primary Service Advisor ; greeting customers, actively listening to vehicle concerns, and translating those needs into accurate repair orders for the technical team.
• Advising the Route: Prepare accurate estimates, present recommended services, and effectively communicate complex technical information to customers in an understandable way.
• Expedition Command: Oversee the Technical Team to ensure smooth, efficient workflow—from vehicle check-in to the final descent and delivery.
• Quality Control Check: Maintain rigorous standards of quality control for all repairs, ensuring every piece of equipment is reliable for the journey ahead.
• Safe Harbor: Ensure the shop operates in compliance with all safety, environmental, and legal regulations, maintaining a secure Base Camp environment.

Rope Team Leadership & Development:

• Mentorship: Recruit, hire, train, and mentor all shop personnel (Technicians, Service Advisors, Parts Managers), developing them into a highly skilled, high-altitude Sherpa Crew .
• Strong Line: Foster a positive, professional, and high-accountability work environment where the entire team is tied into a single, supportive line.
• Climbing School: Conduct regular performance reviews and implement training programs to improve team skills and retention.

Client Ascent & Safe Return:

• Final Authority: Act as the final point of contact for complex customer issues, ensuring quick and effective resolution and a safe return for the client.
• Client Satisfaction Metrics: Monitor Customer Satisfaction Index (CSI) scores, ensuring every client feels prepared and confident in their vehicle after leaving Base Camp.

Qualifications:
Experienced Climber:

• 5+ years of progressive management experience in the automotive repair, dealership, or fleet maintenance industry—you’ve been on many successful expeditions.
• Direct, proven experience as a high-performing Service Advisor is mandatory.
• Proven track record of managing a successful P&L and achieving ambitious financial goals—you know how to chart a profitable course.
• Strong technical aptitude and working knowledge of automotive repair principles and operations—you know the gear intimately.
• Demonstrated experience managing payroll, timekeeping, and labor efficiency.
• Exceptional leadership, coaching, and communication skills—you can lead a rope team through any weather.
• Proficiency with shop management software (R.O. Writer) and spreadsheets.
• A valid driver’s license and clean driving record.

Compensation and Provisions:

• Competitive Annual Salary: $80,000 - $120,000
• Performance-based bonus structure for successful summits.
• Comprehensive Health and Dental Insurance.
• Retirement Plan with Company deposits.
• Paid Time Off (PTO) and paid holidays for necessary recovery days.
• Ongoing professional development and training opportunities to hone your skills.

Ready to Lead the Expedition?

If you are an energetic, results-driven professional ready to lead our Base Camp and guide our team to the automotive summit, submit your Expedition Resume and a cover letter detailing your relevant experience and salary expectations to [email protected] or apply online at .

We look forward to meeting our next great Expedition Leader !