Customer Support Representative

**04 - 178303 kd

A manufacturing company is seeking Customer Support Representatives to serve as a critical link between our customers and internal teams, ensuring a seamless sales process from inquiry to order fulfillment. Work hours are Monday through Friday from 7 a.m. to 4 p.m. with overtime as needed.**

Key Responsibilities:

• Manage house accounts, ensure consistent communication, order accuracy, and customer satisfaction
• Develop meaningful relationships with customers to encourage trust and loyalty
• Collaborate with production, engineering, quality, purchasing, and logistic teams to ensure accurate and timely order fulfillment
• Provide accurate quotes, process orders, and ensure seamless communication between customers and internal teams
• Maintain customer records, order details, and sales activities in internal systems
• Support business development efforts by identifying opportunities for expanding existing customer relationships
• Improve sales and process knowledge to better support customer needs and increase success rates

Job Qualifications:

• 1 to 3 years Customer Service experience in manufacturing environment is preferred; Industrial sales, fabrication, project management, and ability to read blueprints is a plus
• Must have experience in maintaining customer relationships along with the ability to work collaboratively with multiple departments
• Must have the ability to understand technical products, fabrication processes and explain them to customers effectively
• Must be comfortable balancing sales, customer support, and highly detailed administrative tasks
• Must be detail-oriented with strong organizational, communication, relationship building, and multitasking skills
• **Must be proficiency in ERP software and Microsoft Office
• **A problem-solving mindset with a customer-first approach is needed

Only candidates that can pass a background check and drug screen will be considered. This company offers a benefit package upon permanent hire.

*Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Customer Support Representative position, please submit your resume to [email protected], call (440) 253-2983, or TEXT "your name & 178303" to (440) 887-4013. *