Customer Service Representative
LaSalle Network is partnering with a reputable water solutions company to hire a Customer Service Representative. This individual will play a key role in supporting customers through phone communication, service scheduling, and billing inquiries in a structured, script-based environment. The ideal candidate is a strong communicator who is resourceful, independent, and experienced in ERP systems.
Key Responsibilities
- Manage inbound calls via Ring Central phone system
- Schedule and coordinate service calls
- Respond to customer inquiries related to billing, invoicing, and contracts
- Follow established scripts and workflows to ensure consistent customer experience
- Utilize ERP systems such as IFS, SAP, Oracle, or similar platforms to document and manage customer interactions
- Strong verbal communication skills
- Resourceful, proactive, and able to work independently
- Prior experience using SAP, Oracle, IFS, or similar ERP systems required
- Previous customer service experience preferred
- Pay Rate: $22/hour (based on experience)
- Schedule: Monday–Friday | 8:00 AM – 5:00 PM
- Employment Type: Temporary with potential for permanent hire based on performance
- Location: Fully onsite in one of their office locations: Norristown, PA; Dayton/Fairborn, OH; or Newburgh/New City, NY
- LaSalle Network offers the option to enroll in medical, dental, and vision benefits during the temporary employment period.
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