Director of Customer Success

Who we are

At Droxi, we’re improving the medical world by solving one of healthcare’s biggest headaches—EHR inbox overload. Our AI-powered solution is like the ultimate assistant, taking care of the tedious stuff so healthcare providers can get back to what they love: practicing medicine. We’re working on something that truly makes a difference. If you’re passionate about healthcare and tech, you’ll love what we’re building here.

What You'll Do

As the Director of Customer Success , you’ll be at the heart of our mission, leading strategic customer relationships and ensuring long-term success with Droxi’s AI-powered solution. You’ll oversee onboarding, adoption, and engagement for our healthcare partners, acting as a trusted advisor and advocate for their needs. This role blends customer-facing strategy with deep understanding of the healthcare ecosystem—especially the challenges clinicians face every day.

Key Responsibilities:

• Own the end-to-end customer success journey, from onboarding through long-term engagement and expansion.
• Develop strong relationships with healthcare leaders, physicians, and clinical staff, ensuring they derive maximum value from Droxi’s solution.
• Build and scale customer success processes, metrics, and best practices to ensure consistent and high-quality experiences.
• Collaborate cross-functionally with Sales, Product, and Engineering teams to relay customer feedback and influence product direction.
• Travel across the U.S. to build stronger relationships with key accounts and provide in-person support where needed.
• Solve problems proactively, guiding customers through technical or adoption challenges and serving as their advocate within the company.
• Bring expertise in healthcare operations and EHR systems (especially Athena), helping providers optimize their workflows using our solution.

Who you are

• 7+ years of experience in customer success, account management, or client services—preferably in health tech or healthcare-related environments.
• 5+ years in a leadership capacity, managing teams and scaling customer success functions.
• Experience working closely with clinicians or healthcare systems; a background in clinical practice (RN, NP, PA, etc.) is a strong plus.
• Excellent communication and relationship-building skills, with a consultative and empathetic approach.
• Strategic mindset with a passion for operational excellence and continuous improvement.
• Willingness to travel to meet customers and support high-value partnerships.

Why you will love it here

At Droxi, we're not just building a product; we're on a mission to make a positive impact in the world of healthcare. As a small, dynamic startup, every team member plays a vital role in our success. You’ll be working in an environment where your contributions truly matter, and where your voice is heard. We believe in taking care of our people, and we’re committed to ensuring that everyone is happy and fulfilled in their work. Our hybrid work model offers the flexibility to balance your personal and professional life, while still being connected to a supportive, close-knit team. Plus, you’ll be part of a company that’s dedicated to doing more good than harm, with a focus on improving the lives of healthcare providers and patients alike. If you’re looking for a place where your work has real meaning, and where you’re valued as both a professional and a person, you’ll find it here at Droxi.