Technical Services Manager

Position/Title: Technical Services Manager

Exempt/Non-Exempt: Exempt

Reports to: Manager of Technical Services and Warranties



GENERAL SUMMARY OF POSITION:
The Technical Services Manager is responsible for providing expert technical and architectural support to the salesforce. This role involves providing in-field consultation and assistance to roofing contractors, general contractors, design professionals, etc. regarding product application and problem jobs. The Technical Services Manager serves as a primary technical resource to ensure the successful execution of complex roofing and waterproofing projects across the United States and Canada.



CORE & ESSENTIAL:

TASKS:

• Provides consultation or expert advice to the salesforce, contractors, customers, etc. concerning the products, product/roof system approvals, competitive information and roofing techniques
• Assist the salesforce in trouble-shooting and creative problem-solving by traveling to job sites to conduct visual inspections and troubleshoot creative solutions for "problem jobs" and complex architectural details
• This position will require a working knowledge of construction product specifications and detail drawings
• Lead technical training sessions for both new and seasoned sales representatives and provide application technique training to contractors
• Assist in the review and issuance of new roof system warranty requests and assist in the information gathering, scope of work development, and proposed resolution of the adjustment
• Support the codes and approvals program by maintaining existing approvals and assisting in the construction of test samples for system evaluations
• Work cross-functionally with Product Management, Engineering, and R&D teams to stay abreast of market conditions, competitive activities and technical issues
• Assist in the efforts of the Product Management, Engineering, Warranty and Codes and Approvals Teams
• Assist in the development and maintenance of technical literature to ensure accuracy for field use
• Other duties as assigned

QUALIFICATIONS AND SKILLS:
Possession of at least a high school diploma or equivalent is required, and a post- secondary degree is preferred. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered. Must possess experience with roofing, waterproofing, and general commercial construction practices. Experience in commercial construction; preferably in roofing and/or cladding, is preferred. Must be able to provide prompt service for all requests and be flexible with their time as availability at times may be needed outside of standard working hours. Must demonstrate a high aptitude for problem-solving and be results-oriented while working independently or in a team environment. Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications is required. Driving is a requirement for this position. Must have the ability to travel both domestically and internationally, so the ability to travel by plane, operate a motor vehicle and maintain a driver’s license are required. Must have a vehicle in good working condition and ensure it meets all safety, insurance, and legal requirements. Overnight domestic and international travel required.



PHYSICAL REQUIREMENTS:
Ability to communicate orally in a clear, concise and effective manner with the customers, account representatives, company representatives, management, staff, and the public in face-to-face, one-on-one and group settings. Ability to use a telephone for communication. Ability to maintain regular, predictable, and punctual attendance at job and client locations, conferences, and all other designated locations. Ability to establish and maintain effective working relationships with others. Use office equipment such as a personal computer, copier and facsimile machines. Ability to communicate in writing in a clear, concise and effective manner. Sit, stand, kneel, crouch, bend, stoop, turn, pivot and/or walk for extended time periods. Hearing and vision required to be within normal ranges. Ability to accurately distinguish color variation. Read at, above, and below shoulder height. Sufficient manual dexterity required to operate equipment. Must be able to carry, push, pull, reach and lift up to 50 lbs. Ability to climb ladders/extension ladders routinely. Ability to climb, traverse and maneuver across different roof levels while adhering to fall protection requirements as necessary. Sufficient manual dexterity to cut and manipulate products/ materials and use a flashlight. Ability to properly use Personal Protective Equipment (PPE). Ability to work in inclement weather with frequent exposure to the elements. Ability to tolerate household and other types of typical industrial / construction chemicals and solvents while properly using and wearing PPE as necessary. Ability to occasionally work evenings, weekends, and overnight travel required. Must have the ability to travel by plane, operate a motor vehicle, maintain a valid state motor vehicle driver license, and maintain an acceptable motor vehicle driving record. Overnight travel may be required.



EQUAL OPPORTUNITY EMPLOYER:
The Company is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, military status, protected veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age, disability, or any other legally protected characteristic under applicable law.

The Company is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with The Company, please send an e-mail to [email protected] to let us know the nature of your accommodation request and your contact information.


EEO/AA Employer/Vet/Disabled
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