Receptionist
Job Description
Job Description
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Greet all patients, families, staff, and visitors in a courteous and respectful manner.
- Maintain a clean, organized, and welcoming reception area.
- Monitor visitor access and maintain security protocols.
- Answer, screen, and direct incoming calls promptly and professionally.
- Take accurate messages and deliver them efficiently.
- Respond to inquiries with empathy and confidentiality.
- Schedule appointments for intakes, assessments, and ongoing treatment sessions.
- Coordinate client check-ins and facilitate daily sign-in/out procedures.
- Maintain up-to-date calendars for clinical staff and meeting rooms.
- Manage intake paperwork and ensure accurate data entry into electronic systems.
- File and retrieve records according to established protocols.
- Assist with insurance verifications, billing information, and clerical support for other departments as needed.
- Handle all sensitive information in accordance with HIPAA regulations and facility policies.
- Ensure patient privacy and uphold ethical standards in all interactions.
- High school diploma or equivalent; additional administrative or medical office training is a plus.
- Minimum of 1 year experience in a receptionist, administrative, or customer service role (experience in healthcare or behavioral health settings preferred).
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Compassionate, calm, and professional demeanor under pressure.
- Proficiency with basic office technology (e.g., Microsoft Office Suite, multi-line phone systems, scheduling software).
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