Consumer Bank Marketing Campaign Management - Associate Sr.

Job Description

Job Summary

Join our Consumer Bank Marketing Engagement & Communication team as an Associate Senior within the Branch Engagement pillar, where you will have the opportunity to develop and manage key retail marketing initiatives. This role offers a chance to contribute to campaigns that increase retention, financial health, and digital adoption across the Consumer Bank, as part of a rewarding and dynamic work environment.

As an Associate Senior in our Branch Engagement & Communication team, you will thrive in a creative environment and enjoy managing the end-to-end creative. This role will lead the execution of engagement marketing programs supporting our 5,000 retail branches, partnering closely with our marketing strategy team. Initiatives will span multiple channels and will support our banking leadership pillars of advice, security, and convenience. This role offers the chance to demonstrate strong project management skills, work collaboratively with many business partners, and thrive in a fast-paced, always-changing work environment.

Job Responsibilities

• Manage the end-to-end creative development and execution of branch-based marketing campaigns ensuring initiatives are on-strategy, on time and within budget parameters
• Collaborate with marketing strategy partners to define scope, strengthen campaign strategy, oversee the development and delivery of targeted and local marketing programs to drive awareness, build loyalty, and connect with the community
• Effectively and efficiently work within multiple systems and processes throughout creative development to ensure the proper approvals and controls required for a successful launch are completed
• Contributing innovative and creative ideas as well as channel best practices
• Think critically and make recommendations to optimize campaigns to improve results, efficiencies and reduce costs
• Lead projects with greater independence and judgment, not just follow established procedures
• Provide advice and support across teams, helping to execute against broader department goals
• Spot and address information gaps, and escalate or resolve complex problems before they become roadblocks
• Contribute to ongoing improvement of internal processes to drive operational efficiencies, and speed to market across projects
• Manage deliverable expectations and deadlines
• Work across multi-functional teams, including Brand, Operations, Controls, and Legal/Regulatory

Required Qualifications, Capabilities and Skills:

• 5+ years experience in a marketing campaign execution role
• Ability to manage multiple initiatives simultaneously, working well under pressure with tight deadlines 
• Proactive mindset when problem solving and creating new solutions
• Strong relationship development and negotiating skills; ability to earn respect and trust among internal and external business partners and team members
• Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities
• Creative and innovative mindset with a focus on constant improvement
• Excellent written and oral communication skills

Preferred Qualifications, Capabilities and Skills:

• Undergraduate degree in Marketing/Communications or related field
• Prior experience marketing financial products and services is a plus

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.