Customer Service Representative
Job Description
Job Description
Benefits:
- 401(k) matching
- Competitive salary
- Training & development
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customers call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Recommended Jobs
CNC Machinist
Job Summary: We’re hiring skilled CNC Machinists to join a state-of-the-art manufacturing facility where you will own your production cell end-to-end. In this highly autonomous role, you will vali…
Warehouse Associate/Back-up Driver (Class A or B)
Description Position at Hood Distribution Hood Distribution is looking for a Warehouse Associate/Back-up Driver (Class A or B)at the Cincinnati, OH facility. Hood Distribution is a wholesale distr…
Manager in Training
Job Description Job Description MANAGER IN TRAINING JOB SUMMARY: The Manager in Training (MIT) is a future restaurant leader. This is a learning role. MITs are learning what they need to know …
Automotive Sales Associate
Are you driven, outgoing, and passionate about cars? Join the team at Rock Hill Ford and turn your energy into earnings! We’re looking for motivated Automotive Sales Associates who thrive in a fast-pa…
Designer
Gosh Enterprises is a dynamic, rapidly growing company that oversees a family of brands: Charleys: A 850+ unit restaurant brand known worldwide for serving the #1 Philly Cheesesteak in the World …
Healthcare Sales Associate
It's fun to work in a company where people truly BELIEVE in what they're doing! Our intention is to have employees who are passionate about making their personal mission statement come to life each…
Landscape Construction Project Director (Sales)
The Landscape Construction Project Director (Sales)person must be thoroughly familiar with all aspects of landscape design/build projects to include: design, construction, sales, customer service, e…
Part-Time 1 on 1 Sport-Specific Performance Coach
Benefits: ~401(k) ~ Bonus based on performance ~ Company parties ~ Competitive salary ~ Employee discounts ~ Flexible schedule ~ Opportunity for advancement ~ Paid time off ~ Trainin…
Hilo Driver
Position: Hilo Driver Position Summary: # Move merchandise and throughout the warehouse from-receiving to a customer’s car door. # Complete required paperwork necessary to support the function.…
Roustabout
This is a position who maintains all things in and around the oil field. About us: Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energ…