Part Time Front Desk

Job Description

Job Description

Summary: The Front Desk Associate is responsible for ensuring guests are checked in and out of the hotel while answering any questions or concerns guests or visitors may have. Shift and day of week varies.

Pay Scale: $15.00 per hour

Management Company: We are looking for team members who want to be in a positive work environment. We know Team Members enjoy coming to work in a family environment. Themed holiday events and milestones are celebrated throughout the year. Come and join our team so that we can provide clean comfortable rooms, excellent service and have some fun along the way!

Essential Duties and Responsibilities:

• Processes guest check-in and check-out in a professional, hospitable, and friendly manner
• Enforces and executes all cash handling, check, and credit policies in order to accurately balance transactions, charges and payments, and guest billing
• Delivers all guest messages, mail, and packages in a timely manner
• Maintains accurate guest and room status information by completing thorough reviews as assigned
• Greets persons entering establishment immediately and directs or escorts them to specific destinations
• Operates front desk equipment including but not limited to: Switchboard and PMS
• Operates all ADA Compliant devices including pool lift and TTY accessibility suitcase
• Maintains consistent communication especially with all departments
• Completes necessary shift paperwork and ensures accuracy on: shift checklist, log book, adjustment log, vendor log, and all other forms or checklists assigned
• Verifies credit cards for authorization using electronic acceptance methods
• Closes guest accounts at time of check out and assures satisfaction
• Researches and attempts to resolve guest complaints or problems within the established guidelines
• Completes the reservation process for both guest rooms and meeting rooms
• Assists with cleaning up the lobby and monitoring the breakfast bar
• Performs an average score of at least 6 on two test calls per quarter if tested
• Produces 2 potential sales leads through internet research each week
• Prints downtime reports during each shift
• Completes coaching calls as required
• Stocks and maintains product inventories for Suite Shop/Market
• Performs all other duties as may be assigned

Competencies:

• Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments.
• Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All products and equipment are stored in its proper location. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis. Standard operating procedures, safety work rules and good general manufacturing practices are followed on a daily basis.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
• Time Management – Prioritizes work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Qualifications:

Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred.

Language Skills: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.

Computer and Equipment Skills:

General computer knowledge including but not limited to: Excel, Word, Microsoft Outlook, Access database, Adobe, and Internet Explorer. Website training a plus. Must be able to operate a calculator, fax, and printer.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the employee to regularly talk or hear and frequently to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception, ability to adjust focus, climbing stairs, grasping, and pushing/pulling,

Equal Employment Opportunity and Reasonable Accommodations:

Hampton Inn is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with applicable federal, state, and local laws. GMS endorses these principles in its provision of services to Hampton Inn.