A/R Collection Specialist

Job Title: Accounts Receivable,Credit & Collection/Cash Application Specialist

Department: Accounting and Finance

Reports To: Accounting Manager

FLSA Status: Non-Exempt

Prepared By: Human Resources

Prepared Date: 7/29/2025

Summary/Objective

This role will handle the cash application and credit & collection functions for commercial customers within our business in accordance with established guidelines and credit matrix. General responsibilities are daily cash application, routine order hold approvals, account invoice collection, account reconciliation, dispute management, credit card chargebacks and account credit review, maintenance, and limit control. Beyond the bullets below, the candidate will be engaged and excited at the prospect of taking ownership to evaluate current processes, identify and address the bottlenecks, while ultimately having the autonomy to make strategic decisions to improve processes. To thrive in this role, one must be comfortable processing high-volume transactions and ensuring each system mirrors each other while supporting a collaborative, positive team environment.

Essential Functions

• Responsible for accounts receivable balance of $4MM to $8MM
• Evaluation, review and approval of credit applications for new accounts and annual credit reviews for existing accounts using various credit information including, bank, trades, and financial reports.
• Responsible for collection and reconciliation of all past due accounts within the assigned customer segments.
• Generate and review invoicing.
• Identify final demand, escalation and third-party collection accounts on a monthly basis and provide supervisor with details regarding their status.
• Monitor past due accounts, and coordinate collection of all outstanding obligations with Customer and Sale Representative
• Identify internal control problems such as, credit card issues, returned checks, billing, and interfacing issues due to multiple computer systems.
• Communicate to customers and sales personnel of credit decisions and terms.
• Make collection calls and arrange payment plans.
• Work within the team environment to include cross training and project work.
• Collaborate with Sales and Customer Service on difficult or significantly past due accounts.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies

• Financial Acumen- Interpreting and applying understanding of key financial indicators to make better business decisions.
• Tech Savvy- Anticipating and adopting innovations in business-building digital and technology applications.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Supervisor Responsibility

This position will not have supervisor responsibility.

Work Environment

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Travel

No travel required

Desired Education and Experience

• 2+ year of credit/collection experience
• Proficient in Microsoft Excel
• Ability and willingness to keep maintain confidentiality
• Ability to multitask, prioritize, and organize efficiently
• Experience in Sage ERP (Preferred but not required)
• Ability to collaborate across functions
• Strong analytical skills

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia our culture will celebrate individuality, knowing that together we are more.