Customer Service Assistant 1 - 20068285

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What You’ll Be Doing:

• Responds to physician inquiries
• Updates and maintains physician records in DEP systems
• Reviews DEP physician applications
• Assists with reimbursement and quality audits
• Assists in ensuring DEP physician compliance with DEP handbook

Qualifications

Required Experience and/or Education:
3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.

Or equivalent of Minimum Qualifications for Employment noted above. MAJOR WORKER CHARACTERISTICS

Knowledge of office practices & procedures; public relations; federal &/or state laws, rules, policies &/or procedures
applicable to inquiries, complaints &/or transactions being processed;* typing/keyboarding. Skill in operation of office
equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter,
adding machine);* operation of personal computer or computer terminal. Ability to apply applicable laws, rules, policies &
procedures to respond to inquiries, requests &/or complaints &/or process transactions involving several variables within
familiar context; handle routine contacts in writing &/or by telephone, teletype, e-mail, in-person &/or other means of
communication with variety of internal & external customers, some of whom may be irate; collate & classify information
about data, people or things; prepare &/or maintain accurate records & reports; work alone on most tasks.
(*)Developed after employment. Supplemental Information

EEO & ADA Statement:
The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order.

The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws. To request reasonable accommodations related to disability, pregnancy, or religion, please contact the ADA mailbox [email protected]

Salary Information:
Hourly wage is expected to be paid at step 1 of the pay range associated with the position for candidates who are new employees of the state. Current employees of the state will be placed in the appropriate step based on any applicable union contract and/or requirements of the Ohio Revised Code. Movement to the next step of the pay range (a roughly 4% increase) will occur after six months, assuming job performance is acceptable. Thereafter, an employee will advance one step in the pay range every year until the highest step of the pay range is reached. There may also be possible cost of living adjustments (COLA) and longevity supplements begin after five (5) years of state service.

Transportation:
Position may require travel; therefore, persons occupying this position must be able to provide own transportation &/or legally operate a state-owned vehicle.

Educational Transcripts:
For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed.

All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted.

Background Check:
Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.