Customer Service Specialist

Job Description

Job Description

We are looking for a Customer Service Specialist to join our team in Holland, Ohio. In this contract to permanent position, you will play a vital role in delivering exceptional support to our clients through effective communication and problem-solving skills. This role requires a proactive approach to managing customer inquiries and ensuring satisfaction in every interaction. This client is looking for individuals with experience utilizing NetSuite software.
Responsibilities: • Respond promptly to inbound customer inquiries and provide accurate information to address their needs. • Process and manage order entries efficiently while adhering to company guidelines. • Handle both inbound and outbound calls professionally to resolve customer concerns. • Utilize NetSuite CRM to maintain and update customer records and ensure data accuracy. • Collaborate with team members to improve customer service processes and enhance overall customer experience. • Troubleshoot and resolve issues related to products or services in a timely manner. • Maintain a high level of professionalism and empathy during all customer interactions. • Identify opportunities to upsell or cross-sell products based on customer needs. • Follow company policies and procedures to ensure compliance in all activities.• Previous experience in a call center or customer service role is required.
• Proficiency in handling inbound and outbound calls effectively.
• Strong skills in order entry and managing customer accounts.
• Familiarity with NetSuite CRM or Oracle NetSuite Technologies is preferred.
• Excellent verbal and written communication abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• A customer-focused mindset with the ability to build positive relationships.