Executive Director, Head of Business Card Portfolio Management and Strategy

JPMorganChase

Delaware, OH

Job Description
Join us at Chase Card Services, where your strategic vision and leadership can transform the future of Business cards. Drive innovation and growth in a dynamic environment that values your expertise and empowers you to make a lasting impact.
As an Executive Director - Head of Business Card Portfolio Management and Strategy within Chase Card Services' Small Business Segment, you will be responsible for leading the development and implementation of strategies for our Business cards – leading Ink and Sapphire for Business card portfolios and their respective teams. Your role will encompass managing the P&L across cash and rewards card product lines, collaborating closely with risk, finance, and key partners to optimize margins. Your daily responsibilities will include running each business card portfolio to achieve P&L goals through ensuring growth and margins are optimized, prioritizing initiatives to drive customer engagement, and making value proposition decisions based on customer insights and competitive marketplace. You will have an opportunity to leverage your leadership and analytical skills to set a vision, drive change and growth within a matrixed organization.
Job Responsibilities
Responsible for key P&L targets of card product line (specifically sales and profitability), through managing growth and profit margins involving analysis of segment behaviors and economic drivers of profit and volume growth
Responsible for customer level engagement including spend share of wallet, usage of benefits and services, and engagement with Chase for Business, through working with marketing, rewards, Chase travel and lending team to ensure customer marketing programs are driving target OKRs that results in P&L growth
With expertise in external competitive marketplace, drive strategy of product line and value proposition of Chase Business Cards to ensure competitiveness and clear differentiated card positioning, including definition of customer segmentation, product benefits, opportunities for value prop
optimization/refreshes, and opportunities for growth strategies
Provide strategic thought leadership to empower each card portfolios teams to deliver critical initiatives to impact client engagement, top of wallet behaviors and loyalty
Define consistent, scalable processes and operating models for on-going portfolio management
Partner with analytics, marketing, product, design and finance teams to evaluate investments to our customer base and understand and articulate potential
benefits and tactics to achieve OKRs
Lead high-performing teams to evolve the operating model on product management, including fortifying engagement with adjacent teams to drive engagement tactics and spend stimulation
Optimize frameworks by which to incorporate customer feedback into continuous improvement tactics
Required Qualifications, Capabilities, And Skills
Experience in credit card category of products and marketplace positioning
Experience in P&L management, financial acumen, and setting goals & OKRs to drive change in strategy and business outcomes
Understanding and experience in running best-in-class management routines with cross functional partners (from backend strategy teams [e.g., risk, finance] to customer facing communications teams [e.g., marketing, servicing and digital channels]
Strong leadership communications skills
Experience in applying analytical and business acumen to translate insights and data into a clear strategy
Exceptional leadership acumen to build great teams and attract top talent
Strategic thinker with a passion for creativity and innovation, but also a willingness to focus on details and process
Proven leadership and influencing skills and ability to collaborate across a highly matrixed team and organization
Proven ability promoting a strong controls environment by adhering to risk/control expectations, procedures, and processes
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Posted 2025-11-14

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