Corporate - specialist - project

Requisition ID: 905753

Position: Full-Time

Total Rewards: Benefits/Incentive Information

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

Responsible for providing support to Doctors of Optometry (ODs) enrolled in The Appointment Book (TAB) system.

MAJOR DUTIES AND RESPONSIBILITIES

• Troubleshoot and log any TAB system related defects and track to completion
• Address all questions timely and efficiently from ODs and their associates regarding TAB
• Create, establish, and complete all necessary requirements for Doctors to be added to TAB
• Test and validate system defects and/or new enhancements within the application
• Lead future system enhancements as needed
• Lead TAB Training with associates, doctors and vendors
• Communicate to and educate brand partners where TAB can provide efficiencies and/or enhancements to the patient and doctor experience
• Enable and troubleshoot TAB integrations with external Employee Health Records (EHR) partners
• Investigate and resolve TAB systems issues
• Manage external call center relationships and integrations for execution of various TAB/CRM call programs
• Create and deliver training materials for doctors and stores; update training for efficiency and effectiveness
• Recommend enhancements to the processes, functionality and use of TAB

BASIC QUALIFICATIONS

• Bachelor’s Degree
• Minimum of 2+ years’ experience in IT support, call center, or operations
• Ability to prioritize multiple projects and tasks based on business needs
• Ability to follow processes and procedures to completion
• Strong problem solving, critical thinking and organizational skills
• Excellent customer service, communications, and interpersonal skills
• Strong self-starter able to manage multiple competing priorities and meet deadlines
• Proven track record of successful relationship management
• Strong Microsoft Office skills
• Excellent attention to detail

PREFERRED QUALIFICATIONS

• Experience in a medical or healthcare environment
• Project management experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.