Support manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JOB SUMMARY

The Variable Support Manager oversees maintenance, housekeeping, and equipment operations across all shifts, ensuring facility operational excellence. This role supervises shift supervisors, skilled trades teams, coordinates maintenance activities, and maintains safety compliance across multiple shifts with variable scheduling requirements.

KEY RESPONSIBILITIES

• Support the supervision of skilled tradesmen (Electricians, Millwrights, Machine Repair, Pipefitters, Truck Repair) and housekeeping teams

• Supervise resident housekeeping service provider to ensure service level delivery, conduct cleanliness appearance audits, and service delivery audits

• Task instruction sheet, pre-task plan creation and audit

• Execute planned, reactive, and predictive maintenance processes using Maximo and Corrigo systems

• Delegate internal preventative maintenance and repair work across the shifts, providing support to the shift supervisor as needed.

• Coordinate employee scheduling, training records, and versatility charts

• Ensure 100% safety training compliance and maintain zero recordable injuries

• Oversee building systems including BMS, utilities, life safety, and security systems

• Manage OSHA, environmental, and HAZMAT compliance programs

• Support SCM, PTP and all other safety requirements to ensure compliance

• Support cost-saving initiatives and KPI performance metrics

• Plan weekend/holiday maintenance and coordinate facilities interruptions

REQUIRED SKILLS & QUALIFICATIONS

Education & Experience

• Background in workplace safety training, environmental health standards, OSHA regulations, or similar safety-focused experience

• Minimum 5 years facilities maintenance industry experience

• Proven supervisory experience with skilled trades personnel

Technical Skills

• Mechanical systems diagnosis and repair (pumps, motors, hydraulics, dock doors)

• Knowledge of Barnes, PRAB, Valiant wash operating systems preferred

• SAP, Maximo, and Corrigo proficiency

• Building automation and monitoring systems experience

• OSHA, environmental, and safety compliance knowledge

Leadership Skills

• Strong organizational and management abilities

• Excellent verbal and written communication

• Proven reporting and presentation capabilities

PREFERRED SKILLS & QUALIFICATIONS

Advanced Experience

• Manufacturing or industrial environment background

• Team cleaning and custodial operations experience

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.