Education systems analyst

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees And Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
  
  

Job Title:Global Education Systems Analyst

Department:International Affairs | Education Abroad Administration

This Global Education Systems Analyst contributes to the University’s teaching by leading the administrative operations for global education. This position will assist the team leader in developing a vision and direction for the administrative and systems operations. This position is also responsible for developing and updating processes for key administrative operations and for troubleshooting complex scenarios. The position interacts with university systems such as SIS and Scholarship Universe, in addition to global education software (Terra Dotta) and the payment gateway (CyberSource) and is the point of contact for several university offices (Student Financial Aid, Bursar, Registrar).

Position Responsibilities

Policies: 5%

• Maintains current knowledge of relevant university financial and academic policies and practices as well as U.S. Department of Education rules and regulations regarding financial aid, eligibility, disbursement, refunds, and compliance.
• Monitors application of policies in daily processes and reports concerns, exceptions, or updates to the appropriate team lead.
  
  

Data: 15%

• Responds to frequent OIA and university requests for global education data and assists with external benchmarking requests. Compiles national IIE Open Doors reports.
• Works with global education leadership and the team lead to proactively monitor data trends.
• Ensures that data reported by the Global Education unit is consistent, reliable, and accurate through established data verification processes.
• Monitors and reconciles data between the Student Information System and the global education software system to ensure integrity, reporting findings and discrepancies to the team lead.
  
  

Systems 40%

Responsible for the operation, maintenance, and improvement of core systems and processes that support global education programs.

This Includes:

• Global Education Enterprise Software System: Operates and maintains enterprise software systems, such as Terra Dotta Software (TDS), that manage global education programs. Reports to the team’s enterprise software system lead and provides back-up support. Works across the system on both OIA-managed and non-OIA experiences.
• Remains updated on new features to the Global Education Enterprise Software System (TDS) by attending release webinars, reading release notes, assist Team Lead with benchmarking, and assisting with testing and training on new features.
• Assists Team Lead in overseeing specialist team’s work.
• Student Information System (SIS): Interacts frequently with the system to post fees, verify enrollments, and lead the setup of global education course attributes.
• Scholarship Universe: Serves as team lead for setting up and maintaining scholarships in this university-wide system; designs internal processes and protocols for application review and posting of awards.
• Cybersource: Assists in troubleshooting the payment gateway used within the global education software system.
  
  

Leadership and Oversight 25%

Provides leadership for key operational processes and serves as a central point of coordination and problem-solving for complex academic and financial scenarios.

This Includes:

• Process Leadership: Designs and leads the processes for student conduct disciplinary checks, cancellation fee appeals, and adding global education students to special enrollment permission groups.
• Oversight and Collaboration: In collaboration with the Team Lead and the Global Health and Safety team, provides oversight of the student travel registry for non-OIA programs.
• Cross-Campus Coordination: Works closely with all members of the Global Education team and campus partners—including the Office of the University Bursar, the Office of Student Financial Aid, and the Registrar’s Office—to anticipate needs, resolve issues, and develop solutions for nonstandard student financial and academic cases.
• Administrative Process Supervision - Ensures that the jobs completed by the Global Education Administrative Senior Coordinators are done on time and with needed support. This includes program fee posting, insurance billing, completed internal questionnaires, course setup checks, and so on.
  
  

Collaborations and Problem-Solving 10%

• Works closely with all members of the global education team; anticipates needs and helps strategize solutions for complex student financial and academic scenarios that fall outside standard processes, while reporting escalations to global education leadership.
• Serves as the primary contact for university departments that support study abroad administrative tasks (e.g., Bursar, Office of Student Financial Aid, Registrar’s Office, and other academic support units).
• Participates as a member of the Global Education Cancellation Fee Appeals Committee.
• Monitors and helps analyze financial or academic disruptions due to program cancellation or early student return; provides initial guidance and solutions to the team, and elevates complex cases to the team lead and leadership as part of the overall incident response protocol.
  
  

Other Duties as Assigned: 5%

Minimum Required Qualifications

• Bachelor's degree or equivalent experience.
• 2 years of relevant experience required.
  
  

Required Qualifications

• An understanding of the holistic view of student’s record and understanding of the ramifications of students’ enrollment and/or withdrawal in the context of the academic calendar (i.e. when the changes were made).
• Familiarity with university systems such as SIS
• Has expertise with university policies and procedures regarding financial aid disbursement, fee assessment, fee payment, enrollment and withdrawal.
• Experience working with data
• Comfortability with learning new systems, such as Terra Dotta.
• Experience working with often ambiguous situations in a fast-paced environment
• Team player but also self-directed
• Ability to create and maintain detailed processes
• Process and process-improvement oriented
• Solution-oriented problem-solver
• Organized
• Good communicator
• Interest in international affairs
• Student-first mentality
  
  

Additional Information:

The Targeted Hiring Range for this position is $58,700 - $62,100 . The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.

Function: Information Technology

Subfunction: Business Systems

Band: Specialized

Level: 2

Location:Enarson Classroom Building (0072)

Position Type:Regular

Scheduled Hours:40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.