Residential Services Supervisor

Job Type: Full-time

Work Location: In-person / in unit

Essential Duties & Responsibilities:

Administrative:

• Orientation and training of new Behavior Specialists and Relief Workers

• On-unit mentoring, coaching and support to Behavior Specialists, Relief Workers, and Interns, provide timely feedback to individual staff

• Development of therapeutic programming with clients; manage staff assignments in accordance with therapeutic expectations of program

• Review daily documentation and communications, providing immediate feedback as relevant

• Assist Behavior Specialists with de-escalation techniques and in debriefings with client

• Identify and request program and unit supplies

Direct Services:

• Adhere to agency policy regarding accurate and timely documentation including oversight of Residential staff documentation

• Engage clients and caregivers in treatment, exhibiting empathy, sensitivity, cultural competence and respect

• Communicate with caregiver and Treatment Team to facilitate home visits

• Serve as liaison with Transportation Coordinator to ensure pick-up and drop-off of clients, and to increase efficiency and safety of transportation for clients

• Serve as liaison with Nursing Staff, coordinating client medical needs and ensuring successful medication administration by Behavior Specialists

• Act as liaison with Director of Human Resources regarding interns and volunteers assigned to the Residential Treatment program including scheduling, orientation, training, monitoring and evaluations

• Serve as liaison with schools regarding school safety plans and education plans

  • School Safety Plans:

    • Primary coordination with family, client and school personnel to establish individualized return-to-school safety plans

    • Phone support for residential clients as identified in school safety plan including support for clients who are experiencing physical/emotional escalation in school setting

  • Collaborate with caregivers to develop personalized education plans for clients who reside outside of Wood County

• Provide Residential Unit shift coverage in the absence of appropriate staffing level

Professionalism:

• Represent the Children’s Resource Center in a professional and respectful manner (including appearance and demeanor) across all platforms (i.e. in person, virtual, social media, etc.) within and outside of the agency

• Promote agency mission and values through actions and communications

• Complete required trainings promptly.

• Communicate in articulate, organized and grammatically accurate manner, orally and in written communications

• Adhere to HIPAA, agency, state, and federal guidelines regarding client confidentiality

• Promote trauma-informed care by utilizing the core values and tools with clients and staff

Qualifications:

• Experience working with behaviorally or emotionally challenged youth.

• Knowledge of mental health diagnoses, symptomatology, and treatment programming.

• Understanding of trauma-informed practices.

• Satisfactory completion of criminal records checks (BCI and FBI) and state-required database checks.

• Ability to work evenings and weekends if needed

• Familiarity with electronic health records

• Physical activity may include occasional lifting/moving up to 25 pounds and brief physical redirection or restraint. (Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions).

Interested in applying? Email your resume to Mindy Gallant, Director of Operations and Human Resources, at [email protected] g