Student Support & Information Coordinator

JOB INFORMATION

The Student Support & Information Coordinator designs, implements, and coordinates data information systems; advises students; coordinates departmental assessment, orientation, and staff development activities

Chemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply.

When applying for this position, please attach the electronic documents listed below. Failure to do so will result in your application being rejected as an incomplete application. Any documents you provide that are not listed will not been seen by the Search Committee.

• Unofficial Transcripts - An electronic copy of your academic transcript(s) from an accredited institution which clearly indicate the degree awarded, and any other applicable information, must be attached with your application if you would like it considered as part of your eligibility for the position. Any applicants who earned academic credentials from outside of the United States and wish to use those credits for consideration must also upload an evaluation of college credit earned at the non-U.S. institution.

DUTIES & RESPONSIBILITIES

Student Assessment

• Assists director and works independently in developing, implementing, and refining plans for student assessment, placement, orientation, registration and recordkeeping relative to federal and state requirement for student educational performance accountability

• Organizes and coordinates student assessment (pre and post); ensures students receive timely and appropriate testing, administers assessments, and provides students with result analysis

• Monitors progress with regards to student readiness for GED testing; identifies appropriate assessments and advises students on procedures for testing; works with institution security and work programs to schedule students for testing

Off-Campus Site Coordination

• Works independently at non-campus site; exercises independent judgment to establish and implement both prescribed processes and non-prescribed processes and procedures to fulfill educational needs; monitors the effectiveness of classes and adjusts as necessary; keeps director appraised of changes and needs of program

• Hires, supervises, trains, and recruits inmate clerks and tutors

Computers & Learning Systems

• Monitors and coordinates use of computerized integrated learning system, and student computers

• Uses state DOC computer system to set up class schedules; coordinates and resolves student conflicts with institutional schedules. Monitors and records attendance, uses results to maintain compliance with institution programs

Student Advising

• Advises students individually and in small groups as to the services available according to their learning styles and abilities; advises students and staff on the use of a variety of different tools available to address students’ diverse learning and educational needs

• Advises mono-lingual Spanish speakers, limited English proficient and basic skills students and provides information and assistance with transition to society and college

Department Responsibilities

• Advises and serves as resource person to DOC staff regarding education programs and record keeping

• Maintains and strengthens collaborative partnerships with college, DOC, and other agencies; facilitates networking of related resources to most effectively serve the College, students, staff and the DOC

• Assists in the marketing of program services within the DOC institution; identifies prospective students using ever-changing criteria and individual institution guidelines; communicates with identified students and advises them of their DOC educational needs and requirements

• Coordinates space and facilities usage as appropriate to educational and other programs, DOC programming, and security needs

• Prepares and/or monitors the preparation of routine reports; provides data to director as requested; initiates classes to improve program performance

• Understands and abides by college and Oregon Department of Corrections policies and regulations

Other Functions

• May administer the BASIC/CASAS and holistic Basic Writing tests and shares results with students and staff

• May supervise students in instructor’s absence

Institutional Expectations

• Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds
• Participates in recruitment and retention of students at an individual and institutional level in promotion of student success
• Embraces, understands and uses appropriate technology tools to accomplish job functions
• Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices

CANDIDATE QUALIFICATIONS

Your application will be scored based on the minimum qualifications, core competencies, and preferred qualifications listed below. If you are unsure whether you meet all of the qualifications , we encourage you to apply and address through your application materials all of the relevant education, transferable skills, and related experience that makes you a great candidate for this position. The information provided on your application will be used to determine step placement upon hire. Please ensure you include all information on your application which you wish to be considered.

Minimum Qualifications:

This level requires an equivalency of six (6) years of full-time work experience that reflects the knowledge, skills and experience to perform the essential functions listed above.

This is typically achieved through a Bachelor’s Degree in and two (2) years of full-time work experience which reflects the knowledge, skills and experience to perform the essential functions listed above.

Education equivalency will not apply to one (1) year of the full-time work experience.

Core Competencies:

Knowledge of :

• Basic project management principles

• Customer service principles

• Modern office equipment and procedures

• Recordkeeping principles

• Database management principles

• inventory maintenance principles

• Mathematical principles

• Spelling and grammar principles

Skill in :

• Managing small projects

• Prioritizing and assigning work

• interpreting and communicating guidelines, policies, and procedures

• Conducting research; identifying and resolving problems

• Providing customer service

• Using modern office equipment

• Filing

• Performing mathematical calculations

• Using computers and related software applications

• Prioritizing work and performing multiple tasks

• Maintaining various databases

• Providing customer service

• Maintaining various confidential records

• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Experience related to :

• instructional services, administrative support, or work with offenders or former offenders in a social services role

Preferred Qualifications:

• Bachelor's degree from an accredited institution in Education or a related field

• Experience installing software and troubleshooting computer issues

ADDITIONAL INFORMATION

SCHEDULE & MODALITY

This position is not eligible for remote/hybrid work.



TERMS OF EMPLOYMENT

• This is a 100%, 12-month classified assignment at the pay grade 16.
• This position has a 6-month probationary period
• All positions at Chemeketa are required to be available for work onsite as requested by the college.
• Requires flexible work schedule to meet program needs, which may include evenings and/or weekends
• This position may require the use of your personal vehicle for transportation between campus locations
• If requested, requires the provision of official transcripts upon hire
• Employees must maintain Oregon, Washington or Idaho residency as a condition of employment.
• Successful applicants for designated positions must successfully pass a background inquiry, which may include criminal, driving, credit and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment.
• Providing false information will result in rejection of an application, employment offer or dismissal

PHYSICAL REQUIREMENTS

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary requirements are met.

VETERANS' PREFERENCE

Applicants are eligible to use Veterans' Preference when applying with Chemeketa Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application.

For information regarding Veterans' Preference qualifications, visit

DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE

• One of the following:
  • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) -OR-
  • Letter from the US Dept. of Veterans Affairs indicating receipt of a non-service connected pension -OR-
  • Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate
• In addition to one of the above documents, Disabled Veterans must also submit one of the following:
  • A copy of their Veterans disability preference letter from the Department of Veterans Affairs -OR-
  • Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at

• Please Not e : As part of the first round of screening, the committee will conduct an anonymous review of the application materials and will not be able to view any personally identifiable information. Please be sure that your application is complete and thoroughly depicts how you meet the minimum qualifications, core competencies and preferred qualifications. Required documents must be provided at the time of application. Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. Chemeketa makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.

PUBLIC SERVICE LOAN FORGIVENESS

Chemeketa Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.

LEGAL COMPLIANCE

Chemeketa Community College prohibits unlawful discrimination based on the following:

Or any other status protected by federal, state, or local law in any area, activity or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with rights or privileges granted under federal, state or local laws.

Under College policies, equal opportunity for employment, admission, and participation in the College’s programs, services, and activities will be extended to all persons, and the College will promote equal opportunity and treatment through application of its policies and other College efforts designed for that purpose.

504/ADA Coordinator for Students

For concerns, inquiries or complaints regarding student disability accessibility and accommodations, please contact Karen Alexander, Director of Student Accessibility and Testing Services. Ph: 503.399.5276

Section 504/ADA Coordinator for Employees

For concerns, inquiries or complaints regarding employee disability accessibility and accommodations, please contact Alice Sprague, Vice President of Governance & Administration. Ph: 503.399.2537

Persons having questions or concerns about Title IX, which includes gender-based discrimination, sexual harassment, sexual violence, gender-based violence, and stalking, please contact the Title IX coordinator, Jon Mathis. Ph: 503.584.7323, Located at 4000 Lancaster Dr. NE, Salem, OR 97305, You can find additional information at

All persons having questions or concerns related to Equal Employment Opportunity or Affirmative Action should contact the Affirmative Action Officer at 503.399.2537, 4000 Lancaster Dr. NE, Salem OR 97305.

Individuals may also contact the U.S. Department of Education, Office for Civil Rights (OCR), 810 3rd Avenue #750, Seattle, WA 98104, 206.607.1600.

To request this publication in an alternative format, please call 503.399.5192. For language access please call 503.399.2537 or email [email protected].

In addition to a rewarding and energizing career opportunity, Chemeketa offers a comprehensive benefits package to all salaried Chemeketa employees and eligible dependents. Benefits available to Chemeketa employee's include:

Core Benefits : Complete health insurance package, employer-paid group life insurance, Long term disability insurance, employee assistance programs



Voluntary Benefits : Voluntary life insurance, long term care insurance, AFLAC cancer insurance, flexible spending accounts.

Public Service Loan Forgiveness: Chemeketa Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.

Qualifying employees will receive contributions to the Public Employee's Retirement System (PERS) as well as the opportunity to enroll in optional 403(b) and 457(b) deferred compensation plans.

Additional perks of joining the Chemeketa team include tuition waiver for employees and their qualifying dependents, on-campus wellness activities, and generous leave policies.