Landscape Operations Manager

Landscape Operations Manager

Position Summary

The Landscape Operations Manager leads day-to-day residential field operations to deliver safe, high-quality, and profitable landscape services, as well as dependable snow & ice response. This role manages Team Leaders and field teams, scheduling, materials, fleet/equipment readiness, and quality control while driving production efficiency, customer satisfaction, and team development.

Core Responsibilities

Residential Operations & Production

• Build and execute weekly/daily schedules for residential design/build and enhancement projects (plantings, outdoor structures, pools, concrete, interlocking concrete, and natural stone patios and retaining walls, irrigation systems, and low-voltage lighting).

• Coordinate staff, trucks/trailers, route planning, materials staging, and equipment readiness to keep teams productive.

• Lead morning rollouts and end-of-day debriefs; resolve jobsite issues quickly (access, scope questions, quality fixes, customer concerns).

• Maintain clear production expectations for Team Leaders and verify jobs are completed to scope and standard.

Quality Control & Customer Experience

• Conduct routine site audits and quality inspections, documenting results and driving immediate corrections.

• Reduce callbacks by improving training, checklists, and consistency across crews.

• Partner with office/account support to handle customer requests, issues, and service recovery.

• Ensure teams communicate professionally with homeowners and protect property (beds, turf edges, hard surfaces, landscape lighting, irrigation components, etc.).

Team Leadership & Training

• Lead, coach, and hold Team Leaders accountable for safety, quality, productivity, and attitude.

• Support hiring, onboarding, field training, and performance management.

• Run short, consistent “toolbox talks” and skills training (per company SOPs).

• Build a culture of ownership: clean trucks, organized trailers, and pride in workmanship.

Safety & Compliance

• Enforce PPE, jobsite safety standards, and safe driving/trailer practices.

• Conduct job hazard assessments; investigate incidents and implement corrective actions.

Fleet, Equipment, & Materials

• Own daily readiness: large equipment, small hand tools, small handheld equipment, trucks, and trailers.

• Coordinate preventative maintenance, repairs, and vendor support to minimize downtime.

• Manage material ordering and staging to avoid delays and waste.

• Track inventory and usage; identify loss, damage, and recurring failures.

Snow & Ice Operations (Seasonal Responsibility)

• Lead preseason planning: route setup, staffing plan, equipment inspections, and material stock levels.

• Coordinate dispatch and route coverage during events; adjust resources in real time.

• Ensure documentation for each event (times, conditions, services performed, photos when required).

• Maintain readiness standards: plow setup, spares, hydraulic checks, spreader calibration, and salt management.

• Support post-storm reviews to improve routes, response times, and quality.

Success Metrics (How You’ll Be Measured)

• Route completion and on-time service delivery

• Quality audit results and reduced callbacks

• Labor efficiency, overtime control, and job costing accuracy

• Equipment uptime and reduced breakdowns

• Safety compliance and incident reduction

• Winter event response performance and documentation accuracy

• Customer satisfaction and retention support

Required Qualifications

• 3+ years in residential landscape leadership (Crew Leader, Foreman, Supervisor, Ops).

• Strong knowledge of residential landscape standards and common enhancements.

• Proven ability to manage multiple crews, schedules, and priorities.

• Strong communication skills (field team + homeowners).

• Comfortable using mobile apps for schedules, time, photos, and notes.

• Valid driver’s license and ability to meet insurability requirements.

Preferred Qualifications

• Snow & ice management leadership experience.

• Irrigation troubleshooting experience.

• Bilingual (English/Spanish) a plus.

• Applicator license (or willingness to obtain if needed).

• CDL/Trailer experience and fleet coordination background.

Work Requirements

• Outdoor work and jobsite travel daily.

• Ability to lift up to 50 lbs and perform frequent walking/inspections.

• Early mornings, seasonal long hours, and nights/weekends during snow events.

Compensation & Benefits (Customize)

• Salary + performance bonus/incentives

• Company vehicle

• Health/vision/dental

• PTO + paid holidays

• Phone/company device

• Retirement plan

• Training and advancement opportunities