UX UI Researcher (Indefinite US Work Authorization Required)

Company Description

Crown Equipment Corporation is one of the world’s largest material handling companies, with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown produces and sells a broad range of forklifts, batteries, chargers, automation and fleet management technologies that are revolutionizing the material-handling industry.

Job Posting External

Job Duties

• Manage testing of interface concepts and functional UIs (User Interface) with users and customers. Gather feedback on potential usability and cognitive issues that design and development teams can prioritize. Work as an embedded team member in an agile environment.
• Usability and Concept Testing - Manage end-to-end process of testing interface concepts and functional UIs. Write framing documents, lead planning sessions and collaborative analysis sessions, conduct heuristic analysis, and communicate findings to audiences at multiple levels. Gather feedback on potential usability and cognitive issues that design and development teams can prioritize. Manage and track all usability issues and testing results.
• Design Research - Assist the Design Research team on digital and physical product research, including ethnography, competitive studies, workshop design, project framing and stakeholder communication.
• Analytics - Review analytics for InfoLink web and on-truck software. Analyze data to look for potential usability issues, investigate issues through usability testing and interviewing, and relate usability findings back to analytics.

Minimum Qualifications

• 2-4 years related experience
• Bachelor’s degree (Interaction Design, Human-Computer Interaction, Psychology, Anthropology, or Human Factors)
  Non-degree considered if 12+ years of related experience along with a high school diploma or GED
• Must have valid driving privileges
• Frequent travel (6-20%)
• Frequent overnight stays (6-20%)
• Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday.
• Per 8-hour shift: Sit 7 hours and stand 1 hour. Typical office environment (low noise level, limited exposure hot/cold temperatures, dust, fumes, and vibrations). Regular interaction with others and performs a degree of independent work. Physical and mental demands are akin to the majority of office positions with prolonged periods of sitting and prolonged use of a computer/keyboard. Infrequent lifting, walking and climbing stairs. Occasional use of office equipment (copiers, printers, etc.).

Preferred Qualifications

• Master’s Degree or PhD in Interaction Design, Human-Computer Interaction, Psychology, Anthropology, Human Factors, or similar fields.
• Skilled in planning, conducting, analyzing and communicating usability studies.
• Skilled in the use of tools to document and communicate findings, including Microsoft 365, Microsoft Teams, Camtasia, Figma, FigJam and Adobe Creative Suite.

Work Authorization

Indefinite U.S. work authorized individuals only. Individuals with temporary visas are ineligible. Sponsorship for work authorization, now or in the future, is unavailable.

No agency calls please.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities