Application Support Analyst

The hiring managers are looking for application/software support skills with demonstratable skills or experience to provide production support for **** expanding services for existing Print & Mail clients.
Primary application services include but are not limited to workflow development, Weborder commerce systems for Print-on-demand.Avanti Slingshot production control & Billing system, and performing QC and UAT processes for new client onboarding services. Knowledge of infrastructure like networking, active directory etc. is helpful in application support but not the focus of an application administrator. Experience with ServiceNow/ticketing systems is good, but they would also like to see candidates with experience supporting enterprise application(s) or Business process applications. Coding and scripting knowledge (bash, powershell, javascript, python or other scripting languages) to support them would be a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Typically Required:
4-year college degree or equivalent experience in a related field.
Requires advanced computer/connectivity competencies.
Possesses strong written and verbal communication skills.
Possesses self-motivation, strong organizational skills and strong interpersonal skills.
Possesses ability to perform job duties and prioritize work without direct supervision.
Understanding and operation of office computing products, computer equipment, data communications and related area networks a plus.
Possesses methodical approach to identifying problems and developing solutions.
Requires proficient use of Microsoft Office computer programs.
Possesses excellent customer service skills including ability to present new concepts and follow-up to ensure approved concepts are implemented and maintained.
Accounts for all time and activity by recording information in the Activity Tracking system.
Presents a professional image in business dress and behavior.
Performs other duties as assigned.
Completes all required administrative tasks in an accurate and timely manner.
Maintains productive, professional relationship with all customers.
Maintains productive, professional relationship with all *** personnel.