Call Center Agent

One New Creation
Franklin County, OH
About Us One New Creation, LLC works closely with homeowners to provide quality remodeling services and responsive customer support throughout each stage of the process. Position Overview We are looking for a professional and customer-focused Call Center Agent to assist with inbound and outbound customer communication. This role involves scheduling appointments, responding to inquiries, and providing support related to company services. Key Responsibilities * Answer inbound customer calls and respond to inquiries professionally * Make outbound follow-up calls regarding appointments and customer requests * Schedule consultations and update appointment calendars * Maintain accurate customer records and call notes * Provide general information regarding company services * Escalate customer concerns to the appropriate department when necessary * Support daily communication between customers and office staff Minimum requirements: * Previous customer service or call center experience preferred * Strong verbal communication and listening skills * Comfortable handling a high volume of phone calls * Basic computer and data entry skills * Professional, dependable, and organized

REQUISITOS

Posted 2026-05-12

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