Customer Service Specialist

Responsibilities

• Serve as the main liaison for customer inquiries, account updates, and service-related needs.
• Provide timely follow-up and follow-through to ensure customer and Account Manager issues are resolved efficiently.
• Maintain a deep understanding of customer specifications, orders, and service expectations.
• Document interactions, requests, and resolutions with accuracy and attention to detail.
• Coordinate with internal teams—including operations, sales, and logistics—to ensure smooth service delivery.
• Proactively monitor accounts to identify potential service challenges and implement solutions.
• Support Account Managers in maintaining strong customer relationships and meeting service-level commitments.
• Uphold company standards of professionalism and responsiveness in every customer interaction.
• Contribute ideas and feedback to improve processes, tools, and customer service strategies.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Prior experience in customer service, account support, or a related role.
• Strong verbal and written communication skills with a professional demeanor.
• Ability to manage multiple tasks simultaneously in a fast‑paced environment.
• Demonstrated problem‑solving skills and attention to detail.
• Proficiency in MS Office and familiarity with CRM or order-management systems.
• Strong interpersonal skills and the ability to build positive working relationships.
• Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
• Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
• Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
• Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.