Service Porter
POSITION SUMMARY:
The Service Porter is responsible to greet each customer as they arrive in the service reception area and transition their vehicle to the service center for maintenance and/or repair. This position has a variety of tasks to serve customer and associate needs.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Nurture a culture of extraordinary customer and associate experiences.
- Execute consistent processes to assure favorable customer and associate experiences.
- Drive and park vehicles.
- Stage customer vehicles for maintenance and/or repair.
- Execute courtesy car wash services to Premier customers.
- Pick up and deliver customers (shuttle) as instructed by the manager.
- Retrieve completed vehicles for customer delivery post repair.
- Monitor, maintain and freshen washrooms, lounge, café, and facility.
- Report progress, challenges, options, and solutions to assure outstanding results.
- Other duties as assigned.
MINIMUM QUALIFICATIONS:
- Prior recognitions of achievement and performance.
- High energy, likable persona.
- Positive, competitive, and persistent attitude.
- Valid driving credentials
- Problem resolution skills to realize excellence in all facets of the business.
- Respectful embrace of digital retailing, technology utilization and customer service.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Extensive walking, standing, driving vehicles, occasional lifting (<50 pounds)
- Fast pace, multi-tasking.
- Extensive personal interactions and communication.
- Efficient use of software, technology, and data-entry.
POSITION TYPE AND EXPECTED HOURS OF WORK:
- This is an entry level position with avenues forward as a technician or Service Salesperson.
- Hours may vary daily to meet business demands.
- Typical full-time schedules run 7 to 8 hours five or six days a week.
- Typical part-time schedules 4 to 8 hours six days a week.
COMPENSATION, BENEFITS AND REWARDS:
- Competitive hourly rate and benefits reward career success
- Benefits are outlined in the handbook.
- Compensation is detailed in a separate document.
TRAVEL
* Must be able to travel as required.Recommended Jobs
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