Client Service Manager, Personal Lines

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

At Gallagher, we’re more than just an insurance brokerage; we’re a community of innovative thinkers and service-minded individuals. Rooted in "The Gallagher Way," we’ve built a legacy of trust, integrity, and collaboration over the past 100 years. As part of our team, you’ll have the opportunity to make a real impact by helping businesses and individuals protect what matters most. This is a full-time hybrid position.

We’re looking for our next Account Manager to join our Personal Lines department. In this role, you’ll work closely with our sales team to deliver tailored insurance solutions and exceptional client service. Together, we’ll help our clients navigate the unexpected and achieve peace of mind. This role is your chance to join a team that values collaboration, innovation, and integrity. At Gallagher, we’re committed to helping you grow your career while making a difference for our clients. Let’s shape the future of insurance together!

As an Account Manager on our Personal Lines team, you’ll play a key role in supporting our clients and ensuring their insurance needs are met. You’ll be the go-to person for day-to-day client support, maintaining accurate records, and addressing inquiries with care and professionalism.

You’ll also collaborate with insurance carriers to build strong relationships and ensure our clients receive the best possible solutions. From reviewing policies for accuracy to assisting with renewals and endorsements, your attention to detail will help us deliver seamless service. Additionally, you’ll stay ahead of industry trends and continue to grow your expertise through ongoing learning opportunities.

Here’s how you’ll contribute:

• Maintain accurate client information and provide timely support.
• Build strong relationships with insurance carriers to enhance collaboration.
• Ensure policies are accurate and processed efficiently.
• Support client retention by monitoring accounts and addressing any issues.
• Stay informed about industry developments to provide the best solutions.

Required: Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Property and Casualty License. Proficiency in Microsoft Office.

Here’s what you’ll bring to the role:

• A passion for delivering exceptional client service and building lasting relationships.
• Strong organizational skills to manage client accounts and ensure accuracy.
• The ability to communicate complex information in a clear and approachable way.
• A proactive mindset and eagerness to learn and grow in the insurance industry

#LI- TW1

#LI-Hybrid

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.