Business Relationship Manager

Essential responsibilities include:

• Serving as a business advocate, evaluating information systems' needs and proposing solutions to difficult and complex information system challenges
• Preparing cost-benefit analysis for projects and assisting business stakeholders in prioritizing projects to maximize ROI
• Ensuring that business units understand technology solutions, overall solution delivery, while aligning compliance with governance processes and architecture standards
• Participating in IT annual budgeting and planning process for assigned business units and subsequently tracking IT spending throughout the budget cycle
• Communicating with Information Technology managers to proactively define capacity to fulfill business needs with the appropriate solutions and services
• Partnering with leaders both inside and outside the organization to collaborate and ensure meaningful results from Information Technology strategic initiatives
• Collaborating with customers and Information Technology staff to resolve, coordinate, and execute the resolution of customer incidents.
• Monitoring ongoing technology and training needs while keeping program areas informed of Information Technology services and solutions
• Engaging Information Technology staff and/or external service providers (e.g., OIT, government agencies, business stakeholders) to develop comprehensive and coordinated responses
• Reporting on activities, communications, performance monitoring and overall customer satisfaction status to Information Technology Leadership
• Managing long-term program area demands for technology solutions
• Coordinating Information Technology activities including planning, scheduling, and leading monthly steering meetings
• Creating and executing communication plans for delivery of services/solutions, tailoring communication appropriately for various audiences
• Assisting with the continual improvement of Information Technology branding and marketing of services, including services catalog and other standard documentation.

Expectations

• Manage the demand side of IT governance
• Apply interpersonal skills with both technical and non-technical customers
• Establish and maintain strategic relationships
• Partner with the program area in the development of IT solutions to meet their needs
• Promote and market IT capabilities to the program area
• Communicate program area needs to IT
• Identify innovative solutions to create a competitive advantage for the program area
• Facilitate the planning and execution of business changes through the use of technology
• Define, track and measure business benefits realization
• Identify, manage and resolve problems to improve customer satisfaction

Where is your candidate currently located? City, State