Administrative Assistant 1

Job Title: Administrative Assistant 1
Department: Volunteers & Child Enrichment
Requisition #: 712121-032026
Primary Location: Ohio-Franklin County-Columbus
Work Location: 855 W Mound St, Columbus, OH 43223
Bargaining Unit/Non-Bargaining: Non-Bargaining
FLSA Status: Non-Exempt
Schedule: 1st Shift – Monday - Friday, 8:00am-5:00pm. Some weekends & evenings included, based upon agency need
Minimum Starting Salary: $20.73/per hour
Posting Start Date: 03/20/2026
Posting Close Date: Postings are available for a minimum of 10 days after the Posting Start Date. Postings may be extended or rescinded at Agency's discretion after the 10 days. All submissions received within the 10 first days will be considered.

How to Apply:

Email your updated resume to [email protected].

Who We Are:

Franklin County Children Services (FCCS) is a large, metropolitan child welfare agency with more than 300 caseworkers and 400 support staff members dedicated to child protection and family stability. FCCS believes in investing our time and resources to attract and hire an engaged, talented, and diverse workforce that is committed to protecting children by strengthening families.

What You Will Do – Essential Job Duties

Employee will report directly to the Director of Volunteers & Child Enrichment and provide administrative support to Volunteer Coordinators, Program Leads, and other departmental staff. This role will also collaborate closely with HR, Fiscal, and Records for background checks, documentation, and compliance processes, serving as a central administrative hub for the department.

• Manage all incoming youth mentor referrals from agency caseworkers.
• Add youth mentoring services in SACWIS and ensure all required documentation is uploaded to OnBase.
• Conduct internal SACWIS checks for potential volunteers and coordinate sheriff, BCI, and FBI background screenings.
• Respond to community inquiries related to donations, volunteering, and mentoring via phone and email.
• Maintain coverage of the Volunteer Department phone line and voicemail.
• Manage the Volunteer Department Outlook email in box and shared calendar.
• Communicate with caseworkers regarding youth mentoring referrals and match status.
• Maintain coverage of Volunteer Department shared in boxes and calendars.
• Organize and route internal and external communications.
• Maintain accurate and current records for youth/mentees and volunteers within SACWIS, Excel, OnBase, and the K-Drive.
• Maintain office and program supply inventories.
• Oversee organization of the departmental storage closet currently located in the Family Center, as well as any additional departmental storage areas.
• Coordinate with Purchasing to request and process purchase orders (POs) for food, supplies, and other items needed for departmental operations and events, including, but not limited to In Person Mentor Orientation and Trainings.
• Track mentor referrals across short- and long-term departmental tracking systems, including the Department Data Hub, Excel, and the K-Drive.
• Process volunteer applications, schedule fingerprinting, and track onboarding progress.
• Maintain communication with volunteer applicants from initial inquiry until assignment to a Volunteer Coordinator or withdrawal from the process.
• Draft and send orientation and training reminder emails.
• Track orientation, training, and match completion in OnBase, SACWIS, and other departmental databases.
• Facilitate communication between new and approved volunteers, Volunteer Coordinators, caregivers, and other program or agency staff.
• Maintain coverage of the Holiday Wish phone line and voicemail.
• Process in-kind and gift card donations in Groundworks.
• Prepare and send donor thank-you letters.
• Support scheduling, transportation coordination, and donation logistics for Family Shopping Days.
• Manage donation overflow, inventory tracking, and coordination with Fiscal and Records.
• Other duties as assigned

What We Offer You:

• Hiring Bonus up to $1,500
• Quality, Low-Cost Medical, Dental and Vision Insurance
• Generous Vacation, Sick and Personal leave accruals and 11 paid holidays
• Retirement Pension through the Ohio Public employment Retirement System
• 457(b) retirement savings plan through Ohio Deferred Compensation
• No Cost Life Insurance Coverage up to $50,000
• Tuition Reimbursement
• EAP Program
• Additional Raises over the next three years (based on continuous service)
• A true hybrid working environment!
• Personal and Financial Wellness opportunities through the Franklin County ThriveOn Program
• More!

What will make you successful:

• Strong customer service orientation
• Dependability and follow-through
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), including basic spreadsheet tracking and data entry
• Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills, including professional email correspondence
• Ability to handle confidential and sensitive information with discretion and professionalism
• Ability to anticipate needs, problem-solve independently, and follow through on tasks with minimal supervision
• Comfort supporting multiple managers or programs simultaneously
• Attention to detail and accuracy
• Collaborative, team-oriented mindset

Minimum Qualifications:

• Ability to calculate fractions, decimals, and percentages and to read and write common vocabulary plus 3 courses in public relations (or 3 mos. exp.); or equivalent.

Preferred Qualifications:

• High school graduate; 4 years clerical exp., typing speed of 50 wpm.; business school/college may be substituted for part of required experience; good writing and communication skills. Proficiency in Outlook, Office 2007. Excellent organizational/computer skills, time management, multitasking

Experience with the following is a bonus:

• Experience supporting program operations (e.g., events, trainings, orientations, or community programming)
• Familiarity with tracking systems, database, or shared drives (e.g., Excel trackers, document repositories, internal databases)
• Experience coordinating with internal departments such as Fiscal, Purchasing, Communications, Facilities, or IT
• Experience with process improvement, workflow coordination, or standard operating procedures (SOPs)
• Experience working in fast-paced, deadline-driven environments
• Demonstrated experience providing administrative support to a team or department, including scheduling, correspondence, and document management.

Certification or Licensure: Must have a valid Ohio Driver’s License with automobile insurance that complies with Franklin County Children Services agency policy. Travel can occasionally include out-state-travel which may require airline travel.

Supervisory Responsibilities: None

ADA Statement: Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. Franklin County Children Services is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Job-specific Physical Requirements:

• Must be able to operate standard office equipment in the performance of job functions.
• Must be able to sit for prolonged periods of time at a desk and working on a computer.
• Must be able to occasionally lift and move objects weighing 10-15 lbs.
• Occasional pushing, pulling, kneeling, reaching, and standing.

To learn more about FCCS, please visit our careers page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: From $20.73 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you have experience with Microsoft Office including Outlook, Word, Excel and PowerPoint?
• Will you be able to relocate to be within reasonable commuting distance from Columbus, OH 43223?
• Are you willing and able to work 1st shift, Monday - Friday, 8:00am-5:00pm, with some evenings and weekends included (based on agency need)?

Education:

• High school or equivalent (Preferred)

Experience:

• Clerical: 4 years (Preferred)

Ability to Commute:

• Columbus, OH 43223 (Required)

Work Location: Hybrid remote in Columbus, OH 43223