District Service & Parts Manager

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who We’re Looking For

Toyota’s Cincinnati Region is looking for a passionate and highly motivated District Service & Parts Manager.

The primary responsibility of this role is to be the primary point of contact for all dealer and district service and parts-related activities.

Reporting to the Regional Customer Service Field Manager, the person in this role will support the Cincinnati Regional Office’s objective to increase parts and accessories purchases and improve customer satisfaction/retention.

What You’ll Be Doing

• Communicate and administer Toyota service and parts policies, procedures and philosophies with Toyota dealers to ensure and maximize customer satisfaction/retention
• Maximize the sale of genuine Toyota parts through dealers while maintaining dealer purchase loyalty and smooth parts supply to Toyota owners
• Assist District Sales Manager with SmartPath implementation activities for dealerships in district (SmartPath dealership awareness / communication / education / launch / sustainment).
• Counsel with dealership management regarding the profitability, customer satisfaction and proper operation of service and parts departments within the assigned district
• Monitor dealer warranty expense to ensure compliance with Toyota Policies and Procedures
• Provide leadership by demonstrating good personal organization and time utilization by applying the managerial skills of planning, controlling, and reviewing
• Motivate personnel at all levels within the scope of the specific duties of this position
• Personal interaction with customers to counsel on technical and/or warranty concerns

What You Bring

• Bachelor's degree or higher in business or automotive-related subject
• Varied automotive experience (within the corporate sales division or regional office)
• Strong communication, organizational, and interpersonal skills
• Ability to travel overnight 75% of the time.
• Technical training certification structure and requirements
• Management & professional training certification structure and requirements
• Service & parts recognition award program elements
• Experience with Microsoft Office products
• This position requires driving. A motor vehicle record that’s acceptable by company standards is required for this position.

Added bonus if you have

• Used vehicle automotive experience
• Completion of the Management Trainee program (if internal)
• Working knowledge of:
  • Toyota service & parts policies and procedures
  • Dealer service & parts operating systems and processes
  • Toyota dealer operating standards
  • Warranty policies and procedures
  • Toyota customer survey system
  • Toyota Customer Services programs and operational elements
  • Toyota dealer financial statement
  • Dealer parts inventory practices
    

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools, and more.
• Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected].