Customer Relations Credit Supervisor

Company Description

Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

AWP SAFETY CORE VALUES

Ownership, Trust, Teamwork

Job Description

The Customer Relations Credit Supervisor will be responsible for leading the mission of protecting our customers’ people, business, and time across the AWP Safety enterprise. This role will work to align all current and future entities within the enterprise to ensure company standards are achieved by focusing on customer onboarding, maintaining and storing accurate customer credit profiles, and assisting with account resolution. The Customer Relations Credit Supervisor is responsible for collaboration across all levels to achieve enterprise and organizational goals.

RESPONSIBILITIES

• Supervise Customer Relations Credit Analyst(s) to ensure timely and accurate creation of customer accounts to align with current company standards.
• Ensure staff is meeting production goals while remaining compliant with company standards and performing the essential functions of their position.
• Create and oversee the maintenance of accurate customer accounts in the appropriate customer system.
• On-board new customers to ensure timely payments for services rendered.
• Update and maintain customer pricing per each contract.
• Effectively communicate with customers, sales teams, and internal management teams.
• Handle confidential information and use discretion when processing credit applications.
• Perform credit risk analysis to determine credit limits and credit worthiness.
• Review and execute lien waivers/releases per entity as required.
• Train and coach on (1) systems and processes to ensure timely and accurate billing and (2) the ownership of Accounts Receivables.
• Conduct audits to ensure invoices are presented timely and rejections are corrected timely.
• Provide excellent customer service to internal and external customers.
• Conduct performance evaluations for their team according to organization guidelines.
• Perform other duties and/or special projects as assigned.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred
• 3-5 years accounts receivable experience required
• Prior leadership experience preferred
• Previous experience rating credit worthiness preferred
• Ability to work in a fast-paced environment and quickly shift priorities
• Organized with an intense focus on accuracy and attention to detail
• Problem-solving skills and critical thinking skills
• Excellent written and verbal communication skills with the ability to interact effectively with all levels of management, employees and clients
• Basic knowledge of accounting principles and terminology; strong math skills
• Outgoing & assertive personality – not afraid to approach individuals
• Proficient with Microsoft Office Products (Excel, Word)
• Experience with Microsoft Great Plains, Salesforce, SAGE, Prelude, American Contractors, TCR and Quickbooks software preferred but not required.

Additional Information

Employee must be able to successfully handle the physical demands of this position, which include the following:

• Hours of operation are typically 8 a.m.- 5 p.m., M-F
• 45-hour work week
• $55-63k
• Primarily sedentary or working at a desk
• Occasionally lift and move 10 -25 pounds
• While performing duties of this job, the employee is regularly required to talk or hear
• Proficient literacy
• The employee frequently is required to stand, walk, or reach with hands and arms

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.