Customer Care Specialist - Springfield, OH

Job Position: Customer Care Specialist

REPORTS TO: Customer Care Manager

Konecranes is looking for a proficient Customer Care Specialist to answer inbound phone calls, dispatch technicians to job sites, answer questions, and invoice customers.

Our Customer Care Specialist should exhibit professionalism and trustworthiness. They should be well organized and have a high attention to detail. They should have excellent communication and negotiation skills and be able to work in a team and independently as the situation requires.

PRINCIPAL RESPONSIBILITIES:

• Consistently deliver excellent service in every customer interaction.
• Learn and maintain a thorough knowledge and understanding of Konecranes’ organization, customers, products, and services.
• Answer incoming calls for service, dispatch on-call technician(s), and monitor progress.
• Ensure customer is proactively communicated with as the job progresses.
• Assist in resolving customer disputes
• Prepare summary reports to efficiently transfer the coordination of emergency service requests to other shifts
• Complete detailed review of completed service requests to prepare for invoicing
• Provide constructive feedback for any quality issues discovered during service request review
• Other tasks as required

Qualifications

EXPERIENCE : Must have 2+ years of experience in office administration or operations. Must have excellent telephone skills, good interpersonal skills, and multi-tasking and prioritizing abilities. Knowledge of basic office administration principles required. Must have demonstrated success in problem solving in a fast paced, high volume, and high-pressure environment. Must have well-developed data entry skills including speed, accuracy, and experience with Microsoft Office products.

EDUCATION: High School Diploma or equivalent required.

Additional Information

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters . Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.