Data Entry Supervisor

: Cincinnati, Ohio, United States of America Mullaney's Pharmacy & Home Healthcare is part of the Guardian Pharmacy Services network and prides itself on its customer service. Each team member plays an integral part in the success of the pharmacy. Ensure all order entry functions are performed in a timely and accurate manner. Ensure all relevant input is complete, accurate and ready for fill by the end of the workday. Provide exemplary customer service to the long-term care facilities we serve. Attributes Required:

• Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational - ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning - ability to think ahead, plan and manage time efficiently
• Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented - ability to work effectively and collaboratively with all team members

Essential Job Functions (include the following):

• Ensure high service standards are met for both internal and external customers
• Work closely with the leadership team to maintain a culture of engagement and opportunity and cultivate a mindset of continuous improvement among all team members
• Hire, manage, train, evaluate, coach, and schedule Data Entry Technician staff to ensure adequate coverage for workflow; manage performance to achieve objectives of department
• Assign work volume appropriate to each Data Entry tech's duties and monitor both productivity and accuracy
• Manage, monitor, and redirect resources for data entry workflow as needed
• Serve as subject matter expert for QS1 and Docutrack in order to provide assistance and analysis to department
• Work with leadership team to help streamline new facility setup and onboarding
• Ensure that all workflow guidelines are followed by staff and contractual deadlines are met; work collaboratively with account management team
• Continuously review and evaluate current system and workflow processes for enhancements/upgrades that will best support changing needs and projected growth of operations.
• Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently
• In coordination with Director of Operations, develop/conduct regularly scheduled performance evaluations.
• Lead by example in all areas of role and model the non-negotiable attributes: positive attitude, dependability, commitment, productivity, efficiency and exemplary customer service
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:

• High School Diploma or GED required; Bachelor's Degree in related field preferred
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)

Skills and Qualifications:

• 5+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors, inquire about inaccuracies and resolve as appropriate

Work Environment:

• Ability to work flexible hours

Full-Time employees working 30+ hours per week are eligible to enroll in our comprehensive benefits package, which includes medical, dental, vision, short and long-term disability, life and supplemental life insurance, and PTO. All employees are eligible to enroll in our company matched 401(k) plan.