IT Help Desk Support Technician

Job Description

Job Description

Manifest Solutions is currently seeking an IT Help Desk Support Technician for a position in Columbus, OH.

Skills/Responsibilities

• Provide superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems.
• Troubleshoot hardware/software incidents reported in to the Service Desk
• PC and laptop deployment
• Familiarity with Microsoft operating systems, Apple iOS, Microsoft Office, and Microsoft desktop applications.
• Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned.
• Willing to grow into more responsibilities in the role as experience is gained
• 9:00-5:00 shift
• Client onsite service when required
• On call 1 week, off 3 weeks

Requirements

• 1-2 years IT/admin experience
• Office 365 management experience
• Intermediate Windows OS experience (Mac/Linux is a plus)
• Switching, WLAN and firewall experience
• Customer Service experience

Applicants only, no third parties or agencies please. 6-month probationary period to hire

Manifest offers competitive compensation with flexible employment status, comprehensive insurance package, company paid holidays, vacation, and sick time, referral bonuses and a flexible schedule in a family atmosphere.

For over 27 years Manifest Solutions has been providing intelligent and value-added IT solutions for our clients in Central Ohio.



Company Description

Manifest offers competitive compensation with flexible employment status, comprehensive insurance package, company paid holidays, vacation, and sick time, referral bonuses and a flexible schedule in a family atmosphere.

For over 25 years Manifest Solutions has been providing intelligent and value-added IT solutions for our clients.

Company Description

Manifest offers competitive compensation with flexible employment status, comprehensive insurance package, company paid holidays, vacation, and sick time, referral bonuses and a flexible schedule in a family atmosphere.\r\n\r\nFor over 25 years Manifest Solutions has been providing intelligent and value-added IT solutions for our clients.