IT Service Desk Technician

Position: IT Service Desk Technician

Reports to: Systems Architect

Location: Columbus, Ohio

Pay Range: $55,000 - $65,000

We consider several factors when preparing a compensation package for successful candidates.

Superior is hiring an IT Service Desk Technician to support our people, systems, and day-to-day technology needs across the organization. In this role, you’ll provide technical support for hardware, software, and end-user systems to ensure reliable operations across the business. This role is based at our headquarters in Columbus, Ohio.

Key Responsibilities

• Resolve reported problems related to hardware, operating systems, applications, security and software updates, materials handling systems, and configuration issues
• Update and track IT assets and inventory
• Provision and deprovision equipment, accounts, software, and security access
• Utilize technical knowledge and understanding of end-user and infrastructure systems to support projects and participate on technical project teams
• Support the installation of new endpoint and infrastructure systems and upgrades
• Participate in IT projects and process improvement initiatives
• Create or modify procedures to solve problems, including those with unclear or evolving policies or processes
• Interface with all levels of IT management in a professional, business-focused manner
• Maintain confidentiality and protect sensitive corporate data

Your Characteristics

• You’re detail-oriented and organized, with strong time-management skills
• You’re comfortable managing multiple tasks and shifting priorities
• You’re motivated to continuously learn as tools and best practices evolve
• You’re comfortable following documented processes while contributing ideas for improvement
• You communicate clearly and professionally and take a service-minded approach to your work

Your Expertise

• Required: You have a technology-related degree or equivalent hands-on experience providing technical support in an IT or service desk environment
• Required: You have strong troubleshooting skills with PC hardware, Windows operating systems, iPads, and iPhone
• Required: You have experience administering Microsoft 365
• Required: You have familiarity with IT support tools such as ITSM, RMM, and MDM platforms
• Bonus Points: You have experience with Windows Server environments, Active Directory, Group Policy, DNS/DHCP, VMware, Azure, and Windows imaging technologies
• Bonus Points: You have industry certifications such as CompTIA A+ or Network+
• Bonus Points: You have experience supporting remote workers at distributed jobsites

Our Benefits


We offer a range of professional and personal perks that you can enjoy as a member of Superior. Here are just a few examples of the benefits you can expect:

• Health Insurance: We pay 100% of the insurance premium to cover you, your spouse, and eligible children
• Dental Plan: We pay 100% of the insurance premium to cover you, your spouse, and eligible children
• Long Term Disability, Short Term Disability, and Life Insurance: We pay 100% of the insurance premium to cover you
• 401K Plan: We contribute a portion of your 401K for you
• Vacation/PTO: You receive a minimum of three weeks of PTO per year
• Health Savings Account: We contribute at least $500 to your HSA each year
• Maternity and Parental Leave: New parents receive paid time off

About The Superior Group (Superior)

Superior is a national leader in electrical design and construction. From hospitals to data centers to stadiums and beyond, we bring power and connectivity to projects of every shape and size. Our heritage dates back more than 100 years, and we’re proudly headquartered in Columbus, Ohio.

Superior is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Superior is a Drug-Free workplace. Candidates must successfully pass criminal background check, pre-employment, and random drug screens.

If you need assistance with this job application, please contact [email protected]

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