IT Specialist - Infrastructure & ERP Support

Position Summary

As an IT Specialist at IDEAL, you will be responsible for supporting and managing our cloud and on-premise MIS infrastructure including support for our Infor Visual ERP system, maintaining SQL Server and databases, developing Crystal Reports, implementing and maintaining our CMMC compliance program, and managing export controls security. This role requires a blend of technical expertise, analytical skills, and process improvement capabilities.

• Represent the company with respect by conducting business in a professional and ethical manner
• Interact professionally and respectfully with customers, suppliers, and other employees
• Complete assigned work in compliance with policies and procedures, and within deadlines, with or without direct supervision; when required, record and maintain accurate records pertaining to work performed
• Apply job knowledge and safety and quality training in all aspects of work
• Closely adhere to safety and security standards and procedures
• Work effectively as a team contributor and, work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• Provide world-class customer service and customer-facing skills
• "This position requires access to, or development of, technology or technical data that is subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). The successful candidate must be a "U.S. Person" as defined by the ITAR (22 C.F.R. § 120.62) or be able to obtain the appropriate U.S. government authorization (export license) to access such technology or technical data. U.S. Person status is required for this position."

"U.S. Person definition: A U.S. Person includes a citizen of the United States, a permanent resident alien (Green Card holder), a refugee, or a person granted asylum”

Key Responsibilities

Infrastructure Management

• Manage and support cloud-based and on-premise IT infrastructure
• Monitor system performance and implement optimization strategies
• Ensure high availability and reliability of business-critical systems
• Plan and execute infrastructure upgrades and migrations
• Implement and maintain backup and disaster recovery solutions

ERP System Support & Ownership

• Provide technical support to ERP users and resolve system issues
• Coordinate with ERP administrators and consultants for system maintenance and upgrades
• Monitor ERP system performance and work with vendors to resolve technical issues
• Maintain ERP system documentation and technical specifications
• Support ERP integrations with other business systems

Vendor & Contractor Management

• Act as the primary point of contact for managing third-party IT resources and contractors
• Coordinate and oversee work performed by external technology vendors
• Evaluate vendor performance and ensure service level agreements are met
• Manage technology procurement processes and vendor relationships
• Facilitate communication between vendors and internal stakeholders

Database Management

• Support and maintain SQL Server instances and databases
• Perform database monitoring, backups, and routine maintenance
• Optimize database performance and troubleshoot issues
• Implement data security measures and access controls
• Coordinate with database administrators as needed for complex issues

Reporting Solutions

• Develop and maintain Crystal Reports for various business departments
• Design custom reports to meet specific business requirements
• Optimize report performance and ensure data accuracy
• Troubleshoot reporting issues and implement solutions
• Document reporting solutions and maintain report library

CMMC Compliance & Security

• Lead the implementation and maintenance of our Cybersecurity Maturity Model Certification (CMMC) program
• Develop, implement, and maintain security policies and procedures in line with CMMC requirements
• Manage export controls security requirements and ITAR compliance for IT systems
• Perform regular security assessments and remediate identified vulnerabilities
• Prepare documentation for compliance audits and certification
• Coordinate with legal and compliance teams on export control matters
• Stay current on CMMC standards and ensure ongoing compliance

General IT Support

• Provide technical support for hardware, software, and network issues
• Manage IT asset inventory and lifecycle management
• Participate in IT project planning and implementation
• Document IT processes and procedures
• Stay current with emerging technologies and industry best practices
• Support both facility-based and remote employees

Qualifications

Required Skills and Experience

• Experience with Infor Visual ERP or similar manufacturing ERP systems
• Proficiency in SQL Server database management and troubleshooting
• Experience with Crystal Reports development and implementation
• Knowledge of CMMC requirements and cybersecurity best practices
• Understanding of export controls (ITAR/EAR) and related IT security requirements
• Experience managing third-party vendors and contractors

Preferred Qualifications

• Experience in defense manufacturing or ITAR-compliant environments
• Infor Visual ERP technical training or certification
• Microsoft SQL Server certification
• CMMC certification or related cybersecurity credentials (CISSP, Security+, CAP, etc.)
• Cloud platform experience (Azure, AWS, or similar)
• Project management experience
• Experience with PowerBI or similar business intelligence tools
• Knowledge of manufacturing processes and workflows
• Previous experience in a growing or rapidly scaling organization

• Competitive wages
• Comprehensive benefits package:
• Life insurance
• Group health insurance, including Health Savings Account option
• Dental & vision insurance
• Retirement plan with employer contribution
• Paid time off
• Ten paid holidays per calendar year