Process Automation Specialist

Role:
Process Automation Specialist
Pay:
$40–$42/hour
Assignment:
08/03/2026 – 08/02/2027
Location:
290 W Nationwide Blvd, Columbus, OH 43215 (Hybrid or Fully Remote)
Schedule:
Monday–Friday, 8:00 AM – 5:00 PM

What you'll do:
• Design, develop, and implement automation solutions using Visual Studio, Pega, Access, SQL, and other technologies
• Support Customer Contact Center initiatives by enhancing system performance and efficiency
• Troubleshoot technical issues and act as a liaison between business teams and IT
• Develop, code, unit test, debug, and implement RPA solutions
• Analyze business needs to determine system and application improvements
• Support testing efforts, including validation testing before and after system changes
• Assist with developing test plans and ensuring accuracy of system updates
• Balance responsibilities across development, testing, and ongoing support
• Collaborate with teams to deliver technology solutions aligned with business goals

Requirements:
• Bachelor’s degree or certification in computer programming, management, or related field
• 1–3 years of experience developing applications in a corporate environment
• Knowledge of CIS and/or DIS systems
• Experience with RPA development and/or VBA applications (preferred)
• Basic understanding of call center operations (preferred)
• Familiarity with LEAN and Six Sigma methodologies (preferred)
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy
• Strong communication and interpersonal skills
• Experience with databases, SQL, and Microsoft 365 tools
• Ability to work independently and in team settings
• Willingness to work flexible schedules including nights, weekends, and on-call support if needed

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

• Design, develop, and implement automation solutions using Visual Studio, Pega, Access, SQL, and other technologies • Support Customer Contact Center initiatives by enhancing system performance and efficiency • Troubleshoot technical issues and act as a liaison between business teams and IT • Develop, code, unit test, debug, and implement RPA solutions • Analyze business needs to determine system and application improvements