Analyst

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for GovCIO. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Overview

GovCIO is currently hiring for an ENTR Analyst to support the ECCO Call Center in Irvine, CA.

This position will be a fully remote position.

Responsibilities

• Duties to include but not limited to the following:
• Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.
• Conduct analyses ECCO Detention Removals and Information Line (DRIL), Victims of Immigration Crime Engagement (VOICE), and Facilitation or Return Request (FoRR) trends, volume, demographics, and operator metrics to support enforcement and removal.
• Conducts analyses of detention complaints submitted through DHS OIG, ICE OPR, ERO.INFO, ERO.JIC Facilitation of Return Request (FoRR), and other ERO Intake mailboxes or online channels as directed by the COR.
• Develops analytics to identify trend lines across multiple data sources within CPD.
• Examines and evaluate existing business practices and systems and make recommendations in order to create greater efficiencies and streamline operations, while maintaining or increasing compliance rates.
• Logs all information into a web-based case management system.
• Works cases and develops summaries of cases to be referred to an ERO officer/agent, ERO field offices or ICE headquarters offices for follow-up review and action.
• Enters ECCO and agency related information into the Tableau business intelligence and analytics database.
• Understands and use predictive analysis and tools to forecast, employ business analytics (including an enhanced ability to quantify and qualify data) and conduct operational research to identify and recommend optimal or near-optimal solutions to complex challenges. The vendor will identify, understand, and provide business analytics by conducting quantitative and qualitative analysis on the data from the various programs that have cross-points with the ECCO.
• Utilize RAD applications and CRM software tools.
• Experience designing process maps and workflow details.
• Provides statistical analysis, and ad-hoc reporting as required using the Tableau analytics database.
• Provides technical writing and editing support.
• Provides ad-hoc data gathering and analysis.
  
  

Qualifications

Bachelor's with 2-5 years (or commensurate experience)

Required Skills And Experience

• US Citizen
• Experience working with the ECCO Call Center in Irvine, CA.
  
  

Clearance Required

• Public Trust
  
  

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application
  
  

Employee Perks

Benefits

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment
• Available to full-time employees
  
  

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $70,000.00 - USD $75,000.00 /Yr.

Submit a referral to this job (

Location US-Remote

ID 2025-6692

Category Software Engineering Services

Position Type Full-Time

If you have questions about this posting, please contact [email protected]